September 2023 by Ashley-Rae Ridsdel-Brown
I accidentally posted my wallet into a post box in town and by the next day the post office had found it and set it aside for me to collect. Thank you SOOO much to the postie who emptied the box on parliament Street on 6/9/23, you are wonderful and thank you for finding my cards and handing them in. Ashley xx
August 2023 by Shane Myles
Terrible service been trying to ring for the last two days????
August 2023 by Anne Hill
Update your opening time on the web page please. Very annoying to believe what it says to find the hours on the door are different. Rubbish
June 2023 by lewisner
The phone number here doesn't work. It goes to an answering machine which asks for your ID.
February 2023 by Sazzle Rose
Missed parcel collection outlet for RM. Staff are really helpful
December 2022 by Pauline Washington
An item was posted to me (signed for) from Grafton Post Office in Marton Cum Grafton, N Yorkshire on Wednesday, 9th November 2022 and it has since gone missing. On speaking to someone at Grafton PO, I was told that the post is collected and taken to the sorting office in Leeman Rd, York. But, when I spoke with someone from Royal Mail customer services, I was told that the item had gone to Leeds, Moor Town sorting office. Royal Mail do not have a clue as to where my item is and both Leeds and York have a similar appalling record of customer service going by the online reviews/comments. Another awful factor that I was not aware of is that a signed for item is not tracked. So there is a record of the item being accepted by the post office but in between, until to hopefully an item reaches its destination, there is no tracking in place.
December 2022 by James Oldham
Dreadful service. If you?re going to leave a missed delivery card at least knock on the door before putting it through the letter box the day before 2 days of striking.
October 2022 by Rachel Headings
I never write reviews and generally take them with a huge grain of salt, but in this case I feel I have to make an exception. The Leeman Road location is so terrible -- from delivery to service -- and I've had so many negative experiences, I feel obligated to say something here and file a formal complaint with them. I've had multiple parcels not be delivered (and simply 'go missing' when asked), almost always with no attempt to contact me or even knock on my door. I moved addresses a year ago, registered the move with Royal Mail and updated all of my accounts, and still have to file a redirect 80% of the time. When I have a 'missed' delivery, and if I'm lucky enough to get a ticket, the service at this particular location is not only incompetent and unfriendly, but has been outright rude on multiple occasions. I've spoken with managers, had origin companies speak to them (for example with healthcare kits, my private GP has had to call them directly to get anything changed) all to no avail. The frontline staff seems particularly miserable in their jobs; I've found them to have little compassion or willingness to help, regardless of my explanations or how polite/ kind I am. If I could give less than one star, I would. Avoid, avoid, avoid if at all possible!
October 2022 by Emma Boast
Had to go collect a couple of parcels recently inperson and the chap who helped both times was friendly, helpful and made the collection really easy. Thanks so much! A small depot office, but massively important.
October 2022 by Ollie Martin
Rushed in 10 minutes before closing, I hadn?t realised that I needed to prepay for postage online, staff member was really helpful making sure it got through in time for the 6pm post. Brilliant service very impressed.
October 2022 by Ten Fold
Good Royal Mail site,although not enough parking for invisible cars and plus they wouldn?t let me in after I?d wet myself
October 2022 by H C
The gentleman was extremely helpful and resolved some issues I had with posting parcels. Very pleasant and kind
August 2022 by Elijah Gabriel
They don?t provide receipts when you drop your parcels off so now I can?t get my refund. They also close when supposed to be open.
July 2022 by Lady Jane W
Friendly staff, convenient opening times. It's not a post office it's a sorting office & parcel drop off & collection.
July 2022 by Stuart Henderson
Staff were extremely helpful and very friendly.
