December 2023 by Angela Estienne
Went into the store with no knowledge with regards to the Wii Switch. Came out with a console and games and all we needed to know thanks to Jay.
December 2023 by Liv Osborne
Rude staff and awful customer service
June 2023 by Cairo Fahrenheit
Cheaper online for the most part but still an awesome store
April 2023 by Google user
I visit this shop frequently and think it?s absolutely great, massive variety and great prices. Sadly I have just come out of the shop having been stood at the counter for almost 10 minutes with 3 young members of staff (2 boys and 1 girl) stood behind the counter the whole time. We were completely ignored whilst they were joking and messing around with each other behind the till while we were standing waiting right in front of them, then the 3 of them left the counter and continued to ignore us. Finally one of the boys came over to us and served us with no customer service skills at all (no asking if that was all, have a good day, thank you or anything). The 3 of them were incredibly rude to be messing around in front of customers rather than doing their jobs and serving people who were waiting. Still enjoy the shop but these 3 staff members ruined it for me today. Very disappointed
April 2023 by Sarah Todd
I visit this shop frequently and think it?s absolutely great, massive variety and great prices. Sadly I have just come out of the shop having been stood at the counter for almost 10 minutes with 3 young members of staff (2 boys and 1 girl) stood behind the counter the whole time. We were completely ignored whilst they were joking and messing around with each other behind the till while we were standing waiting right in front of them, then the 3 of them left the counter and continued to ignore us. Finally one of the boys came over to us and served us with no customer service skills at all (no asking if that was all, have a good day, thank you or anything). The 3 of them were incredibly rude to be messing around in front of customers rather than doing their jobs and serving people who were waiting. Still enjoy the shop but these 3 staff members ruined it for me today. Very disappointed
February 2023 by Tarik Fox
Great selection of toys for all ages.
December 2022 by Ruth Rawson
Visited to collect Christmas gifts. Staff extremely helpful and friendly. Thank you all.
November 2022 by Anna K
Not one member of staff wearing masks, despite it currently being law. Two young girls stacking shelves kept launching products onto the floor not far from where I was standing, then restacking them on different shelves, wouldn't be surprised if those products are probably destroyed, but being sold anyway. Asked a different member of staff if they had anymore of a certain product, they didn't check, just 'errm no don't think so', such unprofessional staff, and unapproachable. Ended up going to Argos, where the majority of the items I wanted to buy were actually being sold for less too so glad I ended up there instead.
May 2022 by Leeann Waldron
Absolutely love this place, large variety of items and always a good range of stock. Fantastic prices and deals, there is a wide selection for all age ranges! Staff are fantastic very kind and always helpful and always go out of their way to ask if you need help with anything. They is also a big range of lego and electric devices aswell a baby nursery items. Highly recommend!
March 2022 by Andrew Dean
After failing to secure a PS5 online this morning, I called the York store to see if they had any consoles. I was told that it was still possible to pre-order in store. Raced over to the store (25 mins) only to be told that they didn't have any allocation, as the online and in-store allocation is taken from the same stock. So frustrating ?.
January 2022 by Sian Louise
Amazing toy store. Staff were incredibly friendly and helpful. I have severe ptsd and anxiety and try to wear my mask as long as possible but often need breaks. I have a sunflower lanyard and not once did I get any looks or glares and when I asked for help to get the bikes down for my nephew to try they were really helpful and i felt really comfortable here. They let him try the bikes and have a little play so we could get the perfect one for him. We also had a wonder around the shop and he chose his toys. The cashier was so friendly. She let my nephew who is 3 pay for his own toys and said Merry Christmas back to him. I would definitely return.
December 2021 by Anna H
Not one member of staff wearing masks, despite it currently being law. Two young girls stacking shelves kept launching products onto the floor not far from where I was standing, then restacking them on different shelves, wouldn't be surprised if those products are probably destroyed, but being sold anyway. Asked a different member of staff if they had anymore of a certain product, they didn't check, just 'errm no don't think so', such unprofessional staff, and unapproachable. Ended up going to Argos, where the majority of the items I wanted to buy were actually being sold for less too so glad I ended up there instead.
September 2021 by Steve Bowen
Great when purchasing but bought a product that turned out to be really poorly designed and did not work properly. The manager refused to refund or exchange it as it had been opened and was not in her view faulty as they were all the same. Wont be shopping here again!
August 2021 by G SINGH
Excellent customer service. If you need a bike then I will highly recommend Smyths because they look after their customers any problem with bike they are there to fix it for you with smile.
July 2021 by Sarah Bycroft
I've never been disappointed! Ordered a few times and had delivery within 24 hours or collection available for a large item within 24 hours. Quality and price are great. The shop is always well stocked and clean. I've done all my Christmas shopping already ? keep doing a great job!
