March 2023 by Nicola Lockwood
Very helpful and clear optician and assistant Dawn who helped me choose my glasses. Friendly and helpful , I have severe anxiety and they were brilliant , I felt so calm . Thank you.
May 2022 by Jenna Cushley-Gee
Front of shop staff are rude, snobby and have no customer service skills at all! Just because I didn?t want to buy the most expensive pair of glasses I was made to feel like I was dirt on their shoe. When I then went to pick up my new glasses, there were 7 members of staff just chatting amongst themselves and didn?t even acknowledge that I was there until I actually made myself known, for a woman to then ask me to put my glasses on and just snapped ?yes they?re fine, do you want a bag?? However, my mother in-law who used to work at specsavers in town said that my glasses weren?t sitting right on my face, needed readjusting and she was surprised that the staff let me walk out without adjusting them for me! All in all, won?t be going back! Will make sure I go to a different company next time ??
September 2021 by Glenn Oldfield
Excellent customer service and Covid-19 care.
August 2021 by Lynn Hatfield
Always accomadating
July 2021 by Robert Lambert
Very helpful pleasant staff
May 2021 by Penny Millington
From start to finish the team were so helpful and friendly
May 2021 by Larraine Bond
Very helpful \\u0026 professional staff excellent service.
May 2021 by Frank Clydesdale
Very good and helpful would go again
March 2021 by Marie Quinn
The staff most welcoming. I couldn?t decide what I wanted then said one thing n nearly before I paid I changed my mind and wanted something else. The assistant was understanding and just changed it to what I wanted.
February 2021 by alexe V
Great customer service, great quality product and low prices
February 2021 by Charlie C
Been coming here for myself and my son for a good 6-7 years . Brilliant service everytime . They really have helped my son here who has never liked wearing his glasses by giving him contacts since he turned 10 which has given him a huge boost in confidence . Been today for my sons yearly check up staff were great what with the coronavirus rules ect Thankyou
January 2021 by Sarah Darley
The shop was clean and socially distanced, at the moment they are asking that you call before just turning up. But the staff are really helpful and friendly.
November 2019 by Rachel Claire Walsh
My partner went to Specsavers in Acomb. They looked at his eye and were told his symptoms having suffered vision loss, blurred vision and floaters they said they couldn?t see anything wrong and would refer it to the hospital. Week later we heard nothing and he called the hospital and they hadn?t had one. He called Acomb and they said they would resend. They didn?t because we heard nothing and I took him to a and e to find out he had a detached retina today which requires surgery. They confirmed they had never received any referral from Acomb. This is beyond neglect and you should be ashamed of yourself. He is now facing the possibility of blindness or permanent damage to his eyesight following tomorrows surgery.
September 2019 by Annie-Eloise Lambert
A team of very attentive and thorough staff, who will attend to your every optical need.
September 2019 by Cleo Hunzinger
Great. Friendly staff and courteous. Really thorough. Don't push you to buy any expensive frames and always fix or adjust glasses even when not bought from them. What a lovely service.
