October 2023 by abbie abbie
Good. Vintage section upstairs. Ok prices for vintage but expensive for a charity shop. I bought a lovely vintage dress. Nice customer service
April 2023 by Lee Toone
Nice charity shop, however the staff are a little pushy.
January 2023 by Aaron Vasey
Resoblry priced
September 2022 by Sam Smart
Nice shop, tidy with a few books and very good bargain prices. Mainly clothes but no changing room
August 2022 by keiran gordon
Manager was Bit of a hassle not worth going here I give one star
August 2022 by MsCastroRides MsLupeCastro
It?s a bit of a rumble place but check upstairs because it?s the place to go for second hand shoes ! They also do have some designer pieces all be it they need a little repair .. if you have time it?s worth it
August 2022 by MsCastroRides Lupe Castro
It?s a bit of a rumble place but check upstairs because it?s the place to go for second hand shoes ! They also do have some designer pieces all be it they need a little repair .. if you have time it?s worth it
August 2022 by Kate B
Some great products, a little on the dear side though.
July 2022 by Explore With Son & Me
One of the better charity shops!
May 2022 by louise gaughan
We found the manager in this York store unhelpful and unpleasant to deal with. We were looking at coats and asked a shop assistant to find out the price of one because the label had come off. All the other coats were very similar prices and were also in better condition, but we expected to pay the same for ours which is fine. The assistant came back and told us the price that the manager had decided the coat should be from her office, this was massively overpriced compared to all the other coats. We had in the meantime found the missing price label under the rail on the floor where the coat had been hanging and it said on it VC (vintage coat) all the other coats still had their labels attached and the price on the label from the floor was similar to the prices of the other coats, so it was obviously the correct label for ours. We asked the shop assistant to explain this to the manager and the manager came out, we asked her to look at the prices of all the other coats and clarify they all had their labels on, were all of similar price and we had found the missing price tag. She was not interested, abrupt and rude saying that she didn't need to check this and the coat was that price and that was it. She lost the charity money that day. I love charity shops but will not be ripped off by a shop manager who cant be bothered to deal with something. Customer service is terrible and puts you off going back in.
December 2021 by ann hanson
Great shop excellent selection of items
July 2021 by Jamie M
Had a terrible experience in this store today after using the store for years and years, I explained that I had spent 20 on aboard game that was incomplete and was really disappointed, they did howver have another one so I asked the manager if she could do anything on the price as they had had it along time and I wished to complete the previous one I had bought. The manager then tried to accuse me of not buying the other one there and said there is nothing she is willing to do, I found this very rude and completely against great customer service which I am a shop manager myself and would never treat anyone like that. Left the store feeling really hurt. I would not expect this kinda of service. I will be following this up with a complaint to head office as I do not believe managers should act in this way .
May 2021 by JamieM-2206
Had a terrible experience in this store today after using the store for years and years, I explained that I had spent 20 on aboard game that was incomplete and was really disappointed, they did howver have another one so I asked the manager if she could do anything on the price as they had had it along time and I wished to complete the previous one I had bought. The manager then tried to accuse me of not buying the other one there and said there is nothing she is willing to do, I found this very rude and completely against great customer service which I am a shop manager myself and would never treat anyone like that. Left the store feeling really hurt. I would not expect this kinda of service. I will be following this up with a complaint to head office as I do not believe managers should act in this way .
August 2018 by Sam Walker
Great store, absolutely huge but a bit pricey on some stuff, nice bric-a-brac selection and decent book selection too, they also have a huge vintage section upstairs too!
June 2018 by Lex Lawson
My favorite Charity Shop in York. Prices are fantastic, always have new stuff and full racks. Plus they have a vintage section in the upstairs.
