March 2024 by Lee Jenkins
Just wanted to feedback on a purchase made from Trek Overland who we'd decided to purchase from as they happen to be a trusted Decathlon partner.Why the mention of Decathlon?We were looking for a vehicle awning and as both my wife and myself had some vouchers from work we were looking for options to select a supplier that we could use our vouchers at AND get something that we both agreed on as a purchase that we'd find worthwhile.Our work earned vouchers initially appeared to mostly be for the typical high street and online retailers. When we saw Decathlon included as accepted retailers in both of our separate voucher schemes, we looked on their site on the off-chance of finding something we'd agree on to buy.This was the first good thing. That we could combine our vouchers and use at the same retailer. Second good thing was that we found the Darche 2.5m Slimline Eclipse Vehicle Awning available through the Decathlon site. We knew that Darche are a respected Australian camping and outdoor adventure brand so; when we saw that we could buy one of their products that ticked the boxes for us and our van, and we were able to use all our vouchers, and supplement the remaining 50% with cash we were happy to make the purchase.The third good thing was when we realised we would have the product supplied by Trek Overland who are, as I said, a Decathlon trusted partner. Trek Overland also happen to be a respectable UK distributor of Darche and other outdoor products as well as being one of the leading UK 4x4 and offroad vehicle preparation specialists (included these words as we witnessed their work first hand when we visited their site! - see below), so we were then VERY happy to make the purchase!As I wanted to try and get the awning as soon as possible, I thought I'd contact Trek Overland direct to see if I could collect the awning from them. Here's the real reason I took the time to leave this review... I rang Trek Overland and spoke to Clare who couldn't have been more helpful and polite. Clare agreed for me to visit their site and collect the awning and we agreed a suitable time (to suit us both) and we made the trip up to their lovely rural site in Nawton, North of York on the Saturday after I'd ordered.Clare emailed me a confirmation of the agreed appointment time (as it was a Saturday) on site and attached a map for directions and noted that they could also advise on the best way to fit the awning to our FlatDog roof rack. When we arrived at the pre-agreed time, Clare and partner Tim advised and I'd already gone with a plan to purchase some RacksBrax Quick Release HD Hitch Awning Mounts* to fit the awning to the expedition roof rack of our VW T6.1 LWB.Not only did Tim and Clare guide us on how best to fit to our van, when I asked if they minded me installing while at their site, they BOTH helped me get the awning installed. Using their experience and product know-how, they made the installation a pleasure to carry out and while I'm very capable, I can honestly say that their guiding and doing most of the installation work was very much welcomed.I would have no hesitation of using Decathlon to facilitate purchases from this particular trusted partner (Trek Overland) and I just know that if I need anything 'expedition', 'offroad', 'camping trailers/roof tents' and any such associated equipment, I would DEFINITELY recommend this company (Trek Overland).Thank you, Clare and Tim.*Just to point out that I'd gone to Trek Overland already with the idea of installing the RacksBrax quick release bracket system which I asked about and Trek Overland fortunately had in stock. As Clare pointed out though, their products are all available to order online and have delivered. So, if they hadn't had the RacksBrax kit in, I could still have installed the awning as the Darche supplied brackets need to go on the vehicle anyway. I would have then ordered the RacksBrax kit and fitted these quick release brackets at a later date.
July 2023 by David Stafford
Really professional service! Oversized International order made easy by Tom. Item received sooner than expected. Pleasant transaction. Thanks!
January 2023 by john k
Really nice and helpfull
August 2022 by Tim Wood
Amazing customer service, had great availability and was a ale to reschedule when I couldn?t make the original booking. Really friendly service and were able to fit some of extra parts with not hassle at all. We?re very insistent that they removed headliner etc. when fitting roof bars to make sure they got the job right and we?re really competitive on price!
July 2022 by Les Craighan
Very pleasant to deal with, had lots of questions and they were very helpful.
June 2022 by Amanda
Amazing service from Trek Overland. Claire and her team couldn?t do more for you and are so knowledgable. Highly recommend a visit to Trek Overland where you can see a variety of their products in situ. We are delighted with our Truck tent.
April 2022 by Ian
A grait company with an abundance of knowledge in the 4x4 industry with hundreds of parts and camping equipment to offer. I had contacted them just over a year ago wanting to find out more about roof racks and roof top tents, (not being sure if I could fit one with my defender 90 pickup with ifor williams pen on the back) I took a trip up to there farm where Clare showed me through all the different options there were for roof tents. Alowing me to get inside a few of the different makes and models of roof tent.(seterling on the darche hi-view 1400) My next isue was the roof rack witch they pit me in touch with patriot roof rack who sorted me out with an amazing aluminium roof rack that was designed purposely for the ifor williams pen.Onley isues I have had with trek overland is there website lots of in accurate prices aswell as little or no photos for majority of there products whitch can make it quite hard for finding the product you are looking for, (I have personally found myself copping the name of a product to Google to fine an image to see if it is what I am looking for)
December 2021 by Neil Pocock
Great job Claire is very helpfulRecommended
September 2021 by Rain Man
Removed. Posted in error - wrong company.
June 2021 by James Lewis
Bought a Darche 1400 rooftop tent and I'm amazed with the quality of the product and how wonderful Trek Overland were to deal with. Clare answered all my questions and went the extra mile for me! I'll definitely be returning for more Darche goods! Thank you Clare!
March 2021 by Michael Morrow
Ordered some shock absorbers one turned up?? and after sending some emails and them removing my post on Facebook asking when the other was coming still no joy? After the phone call to Claire she admitted that she didn't read the order notes properly and only sent the one ? OK at this point you would have thought the decent thing to do was get it in the post but no left me waiting in on post for a day or two for it coming nice one thanks I was thinking of putting an order in for a roof tent as well but if they can't get a simple order right i don't trust them to order and have any sort of back up on a roof tent if they can't even get back to you with an email?
March 2021 by Ingrid Counsell
We needed awning urgently for a film crew after our car hire company let us down. With less than 24 hours to sort the awning Trek overland were incredibly helpful with making sure we got the right size for our vehicle, fitted a roof bar and the awning for us and all with about an hours notice. Faultless service, wonderful people and the awning looks great and works very well. Thank you!
March 2021 by Darron Ringrose
Recently bought a Darche Nebula swag tent and even in lockdown received the next day. Unfortunately the swag has a manufacturer fault. 1 simple email to Clare and everything is sorted. Fantastic service to say the least. Just got to wait for the replacement to arrive.
January 2021 by Garry Sedgwick
Very good
September 2019 by Shirley Bilton
Great people. Small concern but we'll established. Very competitive and the products are brilliant - who ever thought you could out a roof box on a SUV and it turns into a safe compact tent !!
