February 2024 by Sarah Willis
Should have and basically did end up going to Specsavers. Took a 10 year old there today. Absolutely appalling service. Sarah, asked me if we were alright and clearly couldn?t be bothered to get up from her seat. She then abruptly told us that the kids range was on the other side of the shop and that the women?s glasses would be far too big. Spent 10 mins looking through a limited range while being ignored by all staff - All with faces with faces like they didn?t want to be there. Go to Specsavers, we were warmly greeted and expertly cared for by Rachel and colleagues, and ended up with perfect fitting women?s glasses for our girl.
February 2024 by Fabian Hoeft
Booked a "free" eye test online and was quite surprised when I had to pay £30 afterwards. The staff was super friendly and thorough in their assessment, though.
October 2023 by David Beavers
I can honestly say every time I visit your York Branch I get a First Class Service This is down to the Branch Manager Judith & Her Team.
October 2023 by Ian Hughes
Very good all round. I?m not normally bothered about uniforms but in a place you want to associate with cleanliness and order, that the reception staff member looked quite shoddily dressed initially put me off. Optician was great. Bit of a hard sell with the eye care product but it actually seems fairly worthwhile.
October 2023 by Eleanor Ardern
Was helped by Emma today in store with an eye test and she made it so so easy and also ended up saving me money by doing a deal with two glasses which works out much better for me. Staff were all very considerate and helpful and although there was an issue with I think an online calculator they still remained professional and eager to help despite this as it could?ve easily got in the way or been an annoyance for them.
August 2023 by Paul Kilvington
I popped into the York store after sitting on my Oakley prescription sunglasses and both arms came off. The very helpful assistant took them away and brought them back fixed two minutes later. She had also cleaned them for me. No charge. Brilliant Service and one of the reason I buy all my glasses from them.
July 2023 by Arthur Ferraioli
Vision Express has been my Optician for over 20 years and I have always had professional attention and service from the floor staff and opticians, Thank you.
February 2023 by Samantha Brazel
I have visited Vision Express twice this week, first for my son, and second for myself. Every single member of staff I found to be both professional and friendly. The store is clean and well presented, the eye tests were thorough and explained clearly. I bought two pairs of glasses for myself and I believe the price was very reasonable. I will definitely go there again, my only wish is that I had started using them earlier in life. I'm very impressed, and was sure to say as much when I visited.
February 2023 by akadan
Had an eye test with Natalia who was fantastic! Very thorough and great at explaining everything, explained the image of my eyes, my prescription etc, and also informed me of the contact lens trial program, and was very patient in teaching me how to fit and remove them. Just fantastic and kind service, thank you!
December 2022 by Millie Greening
Great service from Vision Express York. All the staff were amazing and I had my eye test done by Natalia, a lovely optometrist, who was in her final training year. She was very thorough and seemed very competent. Will definitely be coming back!
December 2022 by Paolo Sunda
My appointment was early in the morning strategically planning to avoid this time of the year crowds building in Town. I had superb professional service from the optician that did my eye testing. I was truly impressed in her general approach to the whole thing. Even the part where you choose your frames and lenses best deal I found very helpful unrushed and un-pushy in sales terms I as did in previous times...Thank you.
December 2022 by Patrick Willis
Excellent service from walking through the door until I left. Reasonable prices also. Highly recommend
December 2022 by Marija Laurineniene
Great service, very professional and organized. Excellent and all in perfection. I walk from appointment very happy. Thank you.
December 2022 by Sally Taylor
Today I called in for advice as I was concerned about flashing and floaters in my eyes. Based on my symptoms I was offered an emergency appointment with Roy, the optician.I cannot thank him enough for completing a very thorough examination and reassuring me that the condition is age related rather than critical.Thank you to all who helped me.
November 2022 by Lykke Lyons
We always have a lovely time when we come in here - everyone is really friendly and professional and helpful :)
