August 2023 by Richard Joscelyne
Helen was positively lovely and made everything so easy.
August 2023 by Google user
I arrived today for an assessment for a class one driving position and was really looking forward to having the chance to prove my worth as an experienced driver of 20 years. Chris the assessor was a really nice guy and everything seemed to be going well until the alcohol and drug test which I knew was part of the process and had no fears of as I very rarely drink and have never in my life taken recreational drugs. The breathalyser test showed a 0.00 result, no surprise there but then the urine sample showed a positive test for opioids ! It was explained to me that this can be as a result of eating poppy seeds and yes, I eat seeded bread for my toast almost every morning and this bread does indeed contain poppy seeds. However, as I could not prove that this was what was causing the result, I duly failed the DHL drug test ! I did not even get the chance to prove that this is what caused the result as they only accept the test on the day and you are basically banned from ever applying again in the future - because of a slice of toast ! What started as a really positive experience ended in a feeling of total frustration, anger and rejection. All I can say is that it is their loss but the experience has made me wonder just why I bother continuing in this industry. They never even gave me the chance to prove myself.
July 2023 by Justin Gardner
I arrived today for an assessment for a class one driving position and was really looking forward to having the chance to prove my worth as an experienced driver of 20 years. Chris the assessor was a really nice guy and everything seemed to be going well until the alcohol and drug test which I knew was part of the process and had no fears of as I very rarely drink and have never in my life taken recreational drugs. The breathalyser test showed a 0.00 result, no surprise there but then the urine sample showed a positive test for opioids ! It was explained to me that this can be as a result of eating poppy seeds and yes, I eat seeded bread for my toast almost every morning and this bread does indeed contain poppy seeds. However, as I could not prove that this was what was causing the result, I duly failed the DHL drug test ! I did not even get the chance to prove that this is what caused the result as they only accept the test on the day and you are basically banned from ever applying again in the future - because of a slice of toast ! What started as a really positive experience ended in a feeling of total frustration, anger and rejection. All I can say is that it is their loss but the experience has made me wonder just why I bother continuing in this industry. They never even gave me the chance to prove myself.
July 2023 by Fernando Jose R F Mendonca
Great service.....
July 2023 by Daniel Doran
Had issues with my parcel sending it abroad thankfully came to dhl Northampton depot and met the nicest two lady?s Helen and Tracy and they helped me so much they wear so helpful and went beyond for me and helped me in everyway just want to say a big thank you for your kind helping hospitality ??lovely people
March 2023 by Dan Dimmer
Very helpful receptionist
August 2022 by Georgi Nachev
Plenty of parking and really helpful staff! Had to ship some important documents - left them with DHL late on Friday afternoon and they were delivered on the other side of Europe on Monday morning!
July 2022 by Saikrishna Chavali
Very simple to use DHL to ship phone in random country (where I am wasn't physically present) to my home address online. The phone team was also very helpful
June 2022 by Ade Cranmer
As a contractor I was left to get on with my job, friendly people and even given lunch for free to celebrate the Queen 70th year, thanks.
June 2022 by HDX
In case they are loosing your parcel they just told you that parcel is at check point for unknown period of time.
March 2022 by Robertas Jasaitis
i worked as a class 2 driver, very bad people warehouse shift manager and driver reception, i think racists
September 2021 by Lauren Benford
Had an order from my new job that I am due to start on Monday. Got a text Wednesday (28th) saying that my parcel would be delivered on Thursday(29th). Was quite happy with this and got up early to await my work delivery. Got a text at 11:15am saying DHL had attempted to deliver and no one was home. I was home and waiting and if anyone had knocked, the dog would have alerted me. No calling card was left, just got a missed delivery text. Tried to phone DHL, but they seemed determined that I couldn't speak to a human. Managed to get their number from a Reddit post about how much DHL sucks. Informed customer service that I don't trust them and was going to their Northampton depot to collect my work parcel. Got my parcel home for my new job on Monday. No thanks to DHL, who did all they could to prevent this eventuality. If it was possible tk give minus one star I would.
September 2021 by Chris Lambert
Nice easy service. The lady on the reception desk couldn't be more helpful. Will certainly be using DHL moving forward.
September 2021 by Grace Asare
DHL Northampton took my money from my a parcel I was sending to Italy and I can not get hold of anyone to help. They are asking me to travel to Northampton to get my money which I know they are supposed to send it back to me to the service point where I sent the parcel but they refused.
January 2021 by lo jinglon
I have been using DHL for the past 3 years through 3rd party website, the price is great, love the drop off at brackmills DHL depo, the staffs are friendly and helpful, I have never had any issues with them! thanks and stay safe!
