March 2024 by Ade Evans
Ordered jacket on the 24th Feb. Paid for jacket on the 24th Feb.Was told ?4-10? days.Coming up to the tenth day I got an email saying sorry, the supplier said it?s running late?.it?ll arrive a week late.Half way through that week I emailed again and asked if we had any more info. I was told they had no idea when it would show up!I asked for a refund and ordered the jacket off Amazon and it arrived two days later.The refund, I?ve been told, would leave them over night but might take 3-5 days to show in my bank. We?ve had two ?overnights? and no sign of my refund.These days we all know money transfers should be pretty quick. There?s no excuse to keep my money any longer than the three weeks they?ve already had it!I won?t be shopping with them again.
February 2024 by Omar O
AVOID THIS SCAM COMPANY. i honstly don't know how I'm seeing such good reviews. They must have a dedicated team they use to leave them self good reviews. They feel fake. Don't use this company. They have the worst customer service I've ever come across. Nobody wants to help you or assist you when you have a problem. It was the worst experience I've ever had on an online shop. Honestly, don't use this counterfeit company. My parcel never arrived, and they tried to tell me Royal Mail had GPS in my parcel and apparently I had it. There was no delivery made or anything. They said they would open an investigation, then told me Royal Mail told them I had the parcel. There was no proof of delivery or anything. This outdoorgb place never helped one bit. After weeks of emailing them and getting no response, I had to go to my bank and charge the payment back.
February 2024 by Christopher Khor
Ordered a Robens wood fired stove, which arrived promptly. Once opened I noticed that there was a small manufacturing fault. The after sales was brilliant and a replacement part swiftly obtained from the manufacturer. Strong after sales will definitely mean that I intend to make future purchases from OutdoorGB. Thanks again.
February 2024 by KatrinaPaul Pilli
Bought a Jack Wolfskin Ski Jacket online on a Saturday. By Sunday lunchtime it was posted! But even better, I had had a problem with applying the free postage that should have been included in my order, such that I was actually charged. I contacted customer services and the postage was refunded withing 5 Minutes! That is outstanding customer service.
January 2024 by Edward Rigault
Good store, friendly 'can do' staff.
January 2024 by Tamazine
I am extremely happy withe service received. Really quick dispatch and good service.
January 2024 by John Blant
Very impressed by the £5.00 Go Outside Club, l saved a lot more than this, on the items purchased.Also, l did query why l had been charged £3.69 delivery. I did refer them to a code for free delivery. They correctly pointed out that only allowed to use one discount code. However, as a goodwill gesture they credited my bank account with £3.69.
December 2023 by Nima Khorshidi
Misleading website! Avoid!Items are not in stock. In most cases you?ll receive an email a few days after you place your order and will be notified that they can not provide! Avoid, especially around Christmas time as they waste you time! One star is way too many.
December 2023 by Dale Finney
Good products good delivery good prices and above all excellent customer service I had to return two items for different sizes two separate orders and the emails were responded to within the hour and the return labels sent at the same time items processed and sent out promptly and best of all for free no return postage
December 2023 by Michelle Kirkham
Misleading website.. lost my business but after reading other reviews I'm pretty glad sounds like a dodged a bullet not ordering from them.
December 2023 by Jeff Warren
Despite the mixed reviews I found the service excellent my order was delivered promptly with plenty of communication by email and on the chat line and when I had to return the item again plenty of communication and prompt refund. I will be using the company again and have recommended to friends and family
December 2023 by Karl Howard
Ordered last night for next day delivery and it arrived this afternoon can't fault the business very quickly dispatched items and very reasonably priced compared to their competitors
November 2023 by Anthony
Past, present and future. I will shop at OutdoorGB. Great savings on quality products.
November 2023 by Theo P.
First order and everything was flawless. Extremely quick dispatch and delivery! I bought a Columbia Jacket and it's perfect! Couldn't be happier. Keep it up and I will defininitely choose you for my future purchases!
November 2023 by gary lowe
I purchased a couple if items which were available through OutdoorGB at better prices than other retailers. Delivery was prompt and items were received in perfect condition, very pleased with purchases would recommend to others.
