December 2023 by Mark Jelley
Popped in to have some keys cut and stupidly didn't catch the guy's name, but the service was excellent. Both new keys work (I appreciate you'd expect this as a minimum but I've had keys cut elsewhere that didn't work) and were cut quickly, the chap in the shop was friendly too ??
November 2023 by Catherine Collier
Very disappointing service this morning. The staff are usually so friendly but not this guy. Went in asking for a key cut, on crutches after op so a friend dropped me in and was waiting. He was quite offhand and said he could do it but I'd have to come back in an hour as he was busy. No one else in the shop. Explained re crutch/not driving and asked please wasn't it possible to wait as I've always done there previously. He shrugged then answered his mobile phone. Didn't even say "sorry I can't help". It would only have taken 5 mins. Really poor customer service. Thank goodness for Through the Keyhole who came out as do mobile key cutting. Won't be using Timpsons again.
October 2023 by Paul Roberts
Needed a key cutting and visited Timpsons in Daventry. Dave was serving and he was brilliant. Lovely attitude, very customer focused and friendly. He is a real asset to your business and should be recognised as such. Keep it up Dave!
October 2023 by MattToby Hickman
Went in to get a new car key case, guy broke the chip opening it and nobody was working who could programme a new chip for me, car was parked in the aldi car park which is only a 3 hour stay so I had to get an emergency locksmith to programme a new car key, new case was supposed to be 65, ended up costing me 180, at least the guy cut the key blade to match the broken key.
May 2023 by Adam H
Took 2 trophies for engraving on Friday, was told would be ready Monday no problem. Went to collect at 5pm Monday and was told they weren't ready and probably wouldn't be able to do them in time for Saturday. Wasn't bothered about not delivering to the deadline they set themselves. Don't say you'll do work and then not deliver as we could've taken them somewhere else and not lost 4 days. Guy wasn't apologetic and basically didn't give a monkeys. Poor excuse for a service.
May 2023 by Lucy Wills
What a star Craig is. Saved me literally £100s on a new car key by sorting out the old one. Really happy.
April 2023 by Carol Appleby
Dropped my watch in for a new battery and said I?d pop back. Checked Timpson website for closing time which was 17:30.Popped back in at 17:05 to collect my watch and was aggressively informed that shop was shut and tills were switched off at 17:00. I mentioned I?d checked online and then the staff member (I have his name but despite his actions don?t feel it fair to post here) launched into a lecture about Google advertising the wrong times (it wasn?t Google it was Timpson) and that ?he supposed that was his fault).He was cross, aggressive and lacked any customer service skills. I asked for his name and for my watch back. I said please remove the battery if you can?t let me pay for it . He then actually did sit there and take the battery out and give me the watch.I said I was upset and that he shouldn?t speak to me the way he did as I was the customer .. he replied ?so what, do you think that makes you special? You?re not special, You should respect me too)? I hadn?t raised my voice, he was shouting at me !I honestly couldn?t get my breath !!There was 10 ways he could have dealt with this that would have left me feeling better and I can?t remember everything he actually said but I was shocked ?So I now still have no watch battery and feel like I was verbally attacked !
February 2023 by Richard Abel
Very quick serviceVery FriendlyGood price for work done and service
February 2023 by Chris Poolton
Walked into the shop at 4.55pm, was told they were shut! I said it was not 5.00pm yet but told he was going to lock up he had somewhere to go. No Appology. Not good customer service!!
November 2022 by Julia Sutton
I cannot thank Dave enough for the help he gave me with my dodgy electronic car key yesterday (31.10.22). This really is a great place and the staff are always friendly and extremely helpful. 10/10 guys!
September 2022 by Dave Cotgrave
Very efficient service and knowledgeable staff. Highly recommended
August 2022 by Nathan Appleby
Great service, watch repairs done while I waited ?
August 2022 by Ommar Nasser
Super friendly and reliable service from Lewis. Don't go anywhere else!
May 2022 by Elizabeth Baldwin
Took in my car key as the button on the cover was broken, the lad in there was so helpful and friendly. I didn't get his name as he usually works in a different store but I would recommend this place
April 2022 by Maisie dove
Great experience, really lovely staff. I had the sole of a shoe repaired. The man who helped us was really lovely and friendly. I believe his name was Glen. 10/10 recommend coming here!
