March 2024 by Preetie
Reece was extremely helpful and polite. He was not at all pushy and listened to our needs. He was helpful in showing us some products and helped us decide on a sofa. We need to purchase a lift recliner and Reece showed us our options. We will be back!
February 2024 by Marius Bercea
Same everywhere
February 2024 by John Jenkins
Very good service.very good staff.well looked after when in store.very good value.
February 2024 by Dave Ambrose
Helpful staff but don't pester you as soon as you walk through the door
January 2024 by Joseph Finnegan
Brilliant
November 2023 by Sam ?Sam B?
Very friendly and helpful service from reece, helped us find what we wanted with no pressure and even offered us a tea and coffee. Thank you keep up the good work!
October 2023 by Waris Khan
Hi to everyone who are going to buy anything from DFS.I ordered 2 three seater sofa?s from dfs grey charchole colour . But when I got them they were in 2 different colours (Grey and brown ) and when I asked them to exchange or refund they didn?t do anything and passing my issue to one department to another department . Honestly they are not best people to deal if you have any issues and especially the manager from Kettering branch not professional at all . Not helpful , just tried to avoid issue and asking me which avenue you wanna go to ? No professionalism nothing .I had really bad experience sorting the issue out .
October 2023 by Joanne
Had a look round yesterday, found what we wanted, was left alone to browse which I really like then a very helpful member of staff approached us. Nothing worse than being pestered but they got it just right.
August 2023 by Andrew Bamford
Amazing service provided here with some great expert advice.
May 2023 by Scott Kendall
Terrible customer service. Went in to the kettering store to ask about an order that I had placed via another dfs store. Was basically told to do one as I hadn't placed the order through their store. Glad I took my money to another store as the kettering staff members are no help what so ever. Even the store manager was sat on one of the couches and couldn't care mess about the way one of his staff members had spoke to me. Was told to just go online and sort it that way. Being from a customer sales job my self the attitude he gave me was absolutely atrocious and I would advise anybody considering to shop here to not do so.
May 2023 by Eric Renz
The Salesman, Reece, was very knowledgeable ,and friendly. He made the buying process, smooth and transparent,answering all our questions
April 2023 by stace fox
Not great service, advisor came accross standoffish and rude. Disappointing.
April 2023 by John James
Great choice, value for money along with very helpful members of staff.
March 2023 by Louise Palmer
Nigel was quite abrupt with us, trying to push extra sales on to us with the after care for the sofa! Telling me I won't be able to clean my sofa with warm water ! ?When I asked what could I clean it with, he said " I dunno, I'm not a sofa cleaner" ? get a new job mate !Lovely sofa purchased with no thanks to nigel, watitng 12 weeks for delivery.
March 2023 by Maureen Sewell
The sales person James, was very helpful and answered all our questions. And explained everything to us. We were very pleased with the whole shopping experience.