February 2024 by Jackie Feakin
We had an excellent experience at Karl Sports on Saturday. The assistant was pleasant and helpful and everything we needed was in stock. A first class service.
November 2023 by Kevin Cross
Helpful friendly staff.
September 2023 by Lady Oteng
Good customer service
August 2023 by Sam Burdett
My fiancee has ordered a few items from Karl Sports wear (as this is the only place which sells the approved school uniform) on one occasion we ended up waiting for 2 months for a V-Neck jumper. This then came in to stock afer winter had finished. She recently ordered a feelece on 10 day delivery (with a £4.50 delivery charge) and was told that it would be around 3 weeks before it would come into stock, although this could not be confirmed.I have no complaints about the staff, they are always friendly and helpful, however it seems that stock issues really let this company down.
August 2023 by Faye Cantle
Staff were great and helpful
August 2023 by Norma Dutton
They had what we wanted but the staff were sullen and not friendly at all
August 2023 by Mihai Erhan
Service as usual on the top.
May 2023 by gareth mcdaid
Very helpful with my daughters school uniform very happy with all the help given and not rushed.
February 2023 by Hager Abu bakr
Really nice employees
January 2023 by Sharon Neale
Very helpful friendly staff, thank you.
November 2022 by Genna s
Got the kids uniform for new school here. Friendly staff very helpful. Thanks!
October 2022 by Sophie Rowell
Have been ordering from here every year since my daughter was 4, she's now nearly 10. Not really ever had a problem but now I have it seems they don't know how to deal with problems and just ignore you instead. Waited a month for my delivery to be told it had been delivered. Karl Sports sent me an email with a paper attached from the delivery company which was written by them to say it was delivered to my safe place 2 weeks after it was supposedly delivered. The problem was I never had any confirmation this was ever delivered so now my parcel was lost and gone. Rang the delivery company who said my dog either ate the delivery slip or I was a liar and trying to pull a fast one over a £25 quid delivery. Said he wouldn't claim on his insurance and laughed at my situation several times. Told me to go back and complain to Karl Sports and he said they would give me the same attitude and be on his side ? Have emailed Karl Sports 2 weeks ago on what I'm supposed to do now as I'm out of pocket and their delivery company isn't taking responsibility and I'm now being ignored by them. Awful customer service between the two companies.
August 2022 by Joker
Whilst the staff are not rude, and I did ultimately receive the items over the counter that I asked for, albeit stock they need to get rid of rather than the 'new' uniform that the school requires, resulting in the fact I will 'have' to go back and purchase more when the all their old stock is gone, very frustrating! Each year I go to purchase uniform I experience the same thing, long queues, two staff members that seem to believe we have all the time in the world, and very little customer service. Karl Sports have the monopoly on school uniforms, so I believe, please inform me if there is anywhere else you can get uniforms, but putting another till and more professional experienced staff would be an improvement.
August 2022 by Rebecca Jayne Hawker
Great customer service and you can try on uniform before you buy it.
August 2022 by Cherie Burgess
Visited to purchase school uniform. Was served in a reasonable time, with the majority of items being in stock. The items that weren't available I paid extra to have them delivered rather than make an extra journey. Changing rooms were available.
