November 2023 by Delvin Surendran
Very helpful and friendly staff. It was so quick and they were eager to solve the issue soon as possible.
August 2023 by Lana Nardini
Awful. Unhelpful staff, and long wait times even when I pay extra to experience "fast banking" I still wait in the que with everyone that doesn't pay what I pay for half an hour each time! Barclays are bad, but this is one of the worst branches!
July 2023 by A
From my experience using this branch many times, it?s a nicely decorated interior but the staff are a little rude especially the branch manager Anna. They have also reduced their opening hours which very inconvenient!
July 2023 by Claire Sims
Shocking service. I have both personal and business accounts with Barclays and have watched the availability of a basic service disappear over a relatively short period.Northampton had five branches 15 years ago, now we're stuck with this or a hall in town full of machines.Five counters became four at this branch when they installed the automatic paying in machine. Then counter one's windows got plastered with posters, so absolutely no intention to man it, either.With three counters left, you would think with all the branch closures they'd be able to find staff to open three counters, no? No. You get two on a good day.If they trained the Stasi who pounce on you on arrival to operate as cashiers, the queues wouldn't be out of the door. I'm sick of being told what I can and can't do on entry, when I'm the customer.On my last visit I was told that personal banking couldn't be done at the counter on Mondays. The time before I got told I had to delete photos I took of the queue and lack of open counters (taken to share with HQ and with no identifiable people in pics). Apparently I was a serious security breach ????My needs are simple. Go to a counter, pay in cash, get change, interact with a human being. Why is that so difficult? It's not much to ask.If you're looking for a bank in Northampton, avoid this one like the plague. I'll be moving my accounts ASAP.
April 2023 by Philip Curtis
Staff helpful but always a queue. The bank no longer wants personal service trying to make everything online.
March 2023 by Jan Dunn
Having read the reviews I reluctantly used this branch today (there aren't many branches still open) I couldn't have asked for a better service - I was greeted at the door by a very pleasant member of staff who enquired what I needed to do and offered me assistance. All in all a great experience. Thanks
February 2023 by Thomas Lewis
I find visiting this branch is one of the least enjoyable activities to undertake. Besides the understaffing, long queuing and high temperature; I find some of the staff carry an air of jaded arrogance that can make them more obstructive than helpful. Not even covering the basics of saying hello and goodbye is truly shocking. If you can't do that then what are you doing in a customer facing environment?Overly complex regulations and a lack of willingness by staff to demonstrate 'out of the box' thinking plagues the whole of Barclays.
December 2022 by Zdzislaw Burdzy
Abi,counter staff,was extremely helpful. She was knowledgeable,quick and friendly.We really appreciated her help.Thanks again and :MERRY CHRISTMAS.
December 2022 by C T
The bank needs to increase till positions rather than reducing them. Abi and Natalie are a credit to Barclays, very knowledgable, polite and efficient.
October 2022 by Tanya Brown
It's the same every week !!! Not enough staff and yet it's the main branch now !!! Constant que not managed well at all .
August 2022 by Satzcha Scott (Sassy)
Went with my friend, sat down to wait.. chairs available. Only 2 desks available but didn't wait for long
June 2022 by Jamila Begum
I am not going to criticise the staff at Barclays bank Wellingborow Rd. Been with them for years n years at weston fevell. But u don't thi k u realise that there r no staff in the bank n too many people at this bank with all sorts of problems, including no chairs to sit on when waiting for almost 2.5 hrs to talk to a staff. Most of the younger staff they don't value thier jobs n the customers, especially elderly people. They just want to do as little as they can n go home. No proper manners either when speaking to an elderly. The older people r already stressed with what the world has put them through. USAGE OF THE MACHINES N NO HUMAN CONNECTION. ( can u imagine talking to a machine how one feels n how does the MACHINE respond. "I am a machine FEELING? Any other services. Plz press red button to exit
May 2022 by Kasim Nawaz
Never open and when it is open take 3 hours to be served waste of time
February 2022 by Mitchell Miles
Have to say. Alexa that work here is a great person to work with, she always help me out with any problems. Very happy bubbley person. Brights my day always make me leave with a happy smile with great service.
July 2021 by Ray Clark
Have found that the staff are very friendly and helpful, cooperative when permitted. and th
