December 2023 by chris tilcock
Long ques for the pharmacy and products in store higher priced than other places
December 2023 by Shelley Tarrant
Normally, I'd rate it 5 star cos most of the staff are lovely, but the rude and belligerent pharmacy woman with blonde scraped back hair in a ponytail, often working mornings, is an absolute pain in the backside! ? It's a shame Boots let her lack of manners impact on their overall staff level!!
December 2023 by Suzanne Hazlewood-Jones
Sixfields, Northampton. Need more staff. Monday afternoon/evening 5.15pm, nobody on the chemist counter, all customers being diverted to the pharmacy section, only 2 people serving, huge queue ( hope nobody wanted urgent advice!). Went to pay, now only self serve counters, arrived at vacant till, nobody there, but flashing require assistance. Started next till, items put through, total £17.69..... then says require assistance! Waited and waited, nobody again, took items to perfume section thought I had seen assistant..... Nope ..... Back to self serve till again, waited...... Waited.......I am sorry but by then I had had enough, items got thrown on floor and I walked out.
December 2023 by Susan Greenwood
All staffed tills are gone. Three are card only and one is card and cash. I'm not doing my own service without a discount. Sorry Boots I won't be back.
November 2023 by Dawn Clowes
Nice store with great selection of beauty and hair products. It's disappointing they decided to remove the regular tills and replace with self serve. I suggest they bring back the friendly staff who tell you about promotions and how much you have on your advantage card.
November 2023 by Crimson Clover
Super busy and nowhere near enough staff...especially at the pharmacy counter!! I'm giving the three stars to honor the lovely pharmacy counter staff who work extremely hard and are rushed off their feet.
November 2023 by Teresa Steer
The foundation I went to buy was out of stock at the Sixfields retail park Boots. I drove to town and payed to park but the town store only stocked a limited colour range for this product. A disappointing experience with Boots this time.
November 2023 by claire watson
I went into boots today found myself having to use the self service till I can't believe there wasn't a option of being served by a member of staff crazy also lady who helped me was rude I said I find self service tills stressful to deal with to which she replied your stressed what about me I thought hang on a minute this is your job if you can't handle it don't do it you are there to provide a friendly service to people I think its wrong there isn't a option to be served by a member of staff anymore
October 2023 by Kate Bygrave
Trekked across town for 8am, as they had stock I'd been searching for. To note - currently they open at 9am on a Saturday!!! Thankfully there are a number of other stores around while i waited until 9...The 5 stars are directed at the lovely ladies on the pharmacy counter, who were helpful and friendly, and more than made up for the confusion over opening times!!
October 2023 by Carol Clements
Yet another store that has dispensed with staff and expects customers to do the job of shop assistants.The self service checkouts are a nightmare to use if you have any sort of physical disability.Can't spend any Advantage points unless you've scanned the exact amount !Having to take your purchases out of the basket (which has to be placed on a shelf a foot away from you and at shoulder height), scan then place on the landing pad.Then, the usual problem of trying to juggle everything (eg walking stick, handbag, purse, other shopping) in order to pack your purchases away.Well done Boots - you've just lost a customer ??
October 2023 by sparkling blue sky
The store was nice and tidy. They had everything I needed. Their main tills are now updated to self checkout only, but you have a member of staff manning them.Most of their Christmas stock is out on the shelves at the back of the store.
October 2023 by paul hayes
The pharmacy is so understaffed it is almost non functional. There is normally a long queue, sometimes out the stores door. Waiting times vary from 10-50 mins just to get served, no seats, just stand. I had to visit and insist they supply my prescription today as they are taking over 12 days to pack them now, but I only get 7 days to order them from my doctors before they run out, so this month I was 5 days without any medications. Avoid.
October 2023 by NO RBY
Walked in, had to jump out of the way as the assistant in the beauty section had a huge loud sneeze straight onto the floor (not in small if elbow or tissue!).no manned cash counters/tills for general purchases except about 4 self checkout machines with only one accepting cash
October 2023 by Moose llips
Pleasant willing staff.The problem is poor stock issues.Nearly every time I visit for something they either don't stock it or they have run out.
October 2023 by MisterSpanDecks
Had to wait 1 whole hour for a prescription they said was ready to collect, then next time we went in they said it was ready but upon getting there they where closed without explanation. Shocking
