November 2023 by Wemmy 1992
I?m giving three stars because the sofa and armchair I chose were lovely and very well the priced. The staff in the shop were very pleasant to us and even did me a solid on the aforementioned armchair, which I really appreciated.The lack of the last two stars were because the delivery driver (some arrogant and incompetent moron whose name started with D) was too lazy to try and get the sofa through the door and so decided to just take the sofa back, refused all phone calls to put the situation right, was incredibly rude to my husband in person and even ruder to me over the phone and all this resulted in my family having to bring our broken sofa back inside just so we had something the sit on.Thankfully the shop staff did all they could to sort the problem and did offer me a refund on the delivery, which I personally hope came out of said delivery drivers pocket.
August 2023 by Donatello David Rameloff
It's a ridiculous place. Their prices tend to be higher than new furniture. Waste of time . I recommend them a branch in London. Great prices people and assortment
July 2023 by Val Robinson
I have just visited BHF in Northampton a few weeks ago i offered them my 3 piece suite which was 2 and a half years old they refused it claiming it didn't have appropriate fire labels on which incidentally it did!! My point is every piece of furniture in your shop had no labels at all. I think they took one look and thought we're not moving that because it's too heavy their loss would have made them a lot of money!!!
June 2023 by kemmy Ade
I worked in to this store and I was amazed at lovely and affordable items I saw.
June 2023 by Gabi St
We bought 2 piece navy sofas in very good condition and clean, also we bought a bed frame very good condition....The delivery guys were very nice and polite... they carefully bring everything in the house... thank you delivery guys!The man and the lady at the tills was so nice and kind....We will come back for some more stuff and definitely recommend this shop.Thank you everyone!
June 2023 by Mike Marriott Smith
Wonderful place for good quality items at reasonable prices. Most of the furniture is pre use and in excellent condition. There are new items as well. New small electrical items. Large items can be delivered at a small cost.
May 2023 by Tanya Sharma
Brilliant quality furniture... delivery guys are absolutely brilliant as well, even got our sofa to the 1st floor and it looks amazing ? ?
March 2023 by Nick Tidder
Everyone was very helpful and friendlyHere's the sofa I chose
February 2023 by Bernadette Reilly
I cannot praise the staff enough, from my initial contact via the phone, shop floor staff to delivery men, I cannot recommend BHF Northampton any more, thank you xx
January 2023 by Sarah Hutt
Today I visited Northampton BHF and couldn?t be happier. Staff were wonderful and helpful and the store offered great value. I have read some reviews that state it?s pricy, Oak dining table for 6 people £50 and a bookcase £15 in my case so that?s very good value. There is a selection of second hand furniture and end of stock furniture which naturally is a little more price as it?s brand new. Another couple walked away with a French polished maple large dining table for £20. So be patient be kind they do a fantastic service most as volunteers committed to the cause of helping others. If you don?t find it straight away it will be there next time. I ended getting everything I needed. Thank you for your help today.
December 2022 by Troy Scott Gallagher
Bought a (second hand) couch from them.It had a sign saying "professionally cleaned", but after closer inspection only the outside had been cleaned and removing the cushions revealed quite a bit of dog hair.After bringing this to the attention of one of the staff they checked and said it had only been given a once over. They did remove the sign so I thought maybe just an honest mistake. Upon further enquiries they said they would add it to the list of things to clean before it was delivered (5 days away).I was lied to twice and feel quite disgusted. Should have walked out the door after the first lie. Spent the last 2 hours trying to clean up the load dog hair from crevices with little success.I know not to expect amazing quality form a second hand shops, but I was hoping some due diligence for cleanliness and not to be lied to.
September 2022 by Jenny Richardson
Arranged to donate an electric organ. First pick up day was a no show as evidently the drivers were staying in a hotel the night before and there was a bomb scare! Who knew a charity would be paying for hotel for their drivers?!?
July 2022 by Mrs Katty
Very good collection of furniture and electronics... I wish they had home gym machines like Debra and other charity shops
April 2022 by Fidget Queen!!!!
Extremely rude staff. Even the old boy who brings the furniture to the store is Extremely rude. It's like neither staff or the furniture want to be there lol. Also some stuff is a bargain and some stuff is overly priced. Suppose to be a charity store. Ppl just go to Abington Street. Plenty of shops and the staff are awesome.
January 2022 by Zaine Hussain (MrZaine)
Staff really helpful and vast collection of new and second hand goods. And the money is going to charity ??
