November 2023 by P
Flies in the cake cabinet and terrible service by the white lady.
November 2023 by Lee Adderley
We went through the drive through and there was hardly any stock available in the afternoon. No food and the service wasn't pleasant either.
September 2023 by Julie Tring
Just to say thank you to the lovely young staff on duty in Costa M1 services J15a North bound on the afternoon of September 7th. Very pleasant chat while taking our order and making the drinks. I accidentally knocked my medium latte all over the place before taking a sip ? they came straight over to clean it up and replaced it at no extra cost saying it was no trouble. Excellent service and much appreciated ? bit different to the appalling attitude of a young lady who served us going south at another services - no customer service skills whatsoever. Assumed we were taking drinks out and rolled her eyes when we said we?d like proper cups as we were sitting in ????
July 2023 by Rita P
Bought a medium soya milk iced latte with vanilla syrup for £4.65 and a couple of croissants (£2.25 each). It was busy as a coach load had arrived, but by using the pre-ordering machine our order was swiftly compiled and the staff very friendly. We sat outside on a bench in the sunshine, but inside was clean.
May 2023 by andrew reeve
A bit expensive for half a cup
March 2023 by Hugh Ritchie
Service quick and efficient. Food was a little on the expensive side. Atmosphere ? In a motorway service area??
January 2023 by Rachel Dunkerley
Coffee was fine, but service was oddly slow. So in my experience the drive through is better if you?re wanting to be served quickly.
September 2022 by John
This was a nice store. The staff were friendly and it seemed clean. The drinks were nice too. I was also able to use my Costa card which was appreciated. I would come back here if travelling through.
May 2022 by Phil Johnson
Last night I had the most depressing Costa experience I've ever had. At Costa inside Tesco Hunsbury. As I entered Tesco I looked across and couldn't tell whether Costa was open or not. Lighting was almost non existent and most chairs were already on tables as well as areas cordoned off. A handful of uninviting tables remained in the middle of this gloomy setting. A number of people seemed huddled up in a tiny area like some warzone disaster. Reluctantly my wife and I who have been going here for years approached the counter. "Takeaway cups only" we were informed. I was very tempted to take away but we sat in the most awful Costa establishment you've ever seen. It was 5pm. Two hours before they close. But it looked closed from the outside. Totally uninviting and dismal. I looked around and noticed that hole in the ceiling that's been there for years still isn't fixed. Not the kind of welcome you expect from a multi million pound company like this. I was glad to leave when the time came. Thanks Costa for the most appalling coffee shop experience. I spent over £10 to sit in your coffee shop that I can only describe as an embarrassment to your company. Congratulations.22/04/22Went in last night. Somewhat better than last time. "Takeaway cups only" again. What is it with this Costa? Don't you have a working dishwasher to clean real cups? So many times I've heard this phrase over the years. A completely unattractive Costa to visit. Not the experience it used to be.
March 2022 by Neil Pegg
Short wait for a regular Americano. Everything you'd expect from the motorway service facilities. Not particularly busy, very clean and tidy. Nice break on the journey home.
March 2022 by Robert Goodney
How can anyone give a good review if you don?t bother to update your www about being shut or even bother to put a notice up the entrance - now you know there is no customer!
September 2021 by Gymgirlcara
Rude service by who got out order wrong. Asked for an iced macchiato and got a tiny hot coffee. Paid £3.50 for the worlds smallest ?macchiato? which was just a double espresso. The lady said ?oh do you usually go to Starbucks? so she knows what drink we were expecting. Threw it in the bin.
August 2021 by Wayne Rd she ran
Rip off costa bomb,Expected to pay £7.40 for bacon roll and flat white.Other costa coffee on othe services have meal deal, both for £4.00.However this costa does not participate in the deal and charges rip off prices.Shame on costa coffee. Use mc Donald's instead.
July 2020 by Mayuri Chauhan
Quick service, happy staff although the area where you get sugar and milk could have done with a clean and filling up.
July 2020 by Kathy Bortolin
My partner and I spent over £5 for a single espresso and a flat white as a little pick me up on our journey home.When back in the car we realised the flat white was skimmed milk with no coffee and not even properly frothed and the express was like drinking water from a dirty coffee cup.We are now looking for another coffee shop.
