February 2024 by Kwabena Wiredu
Served by a lovely lady by the name of Sanjana this morning at your store, From the moment I walked in, her warm smile and genuine interest in assisting me made all the difference. She went above and beyond to guide me through the membership sign-up process, ensuring I understood all the benefits and perks tailored to my needs.Her patience, knowledge, and eagerness and her freindliness exceeded my expectations, thank you.
November 2023 by Darren Caves
No stock at all
November 2023 by Janine Leão
I go to HB once in a while and the cashiers are always so nice. Unfortunately, I had a bad experience the last time. I ordered a product online and requested for collection there. As soon as I received a notification that I could collect it, I asked my partner to collect it for me because I was at work. The manager, this woman I believe her name is Alex told him my product had been collected. I went there the next day to know how was that possible. The cashier was super lovely and was by my side the whole time (I noticed she was afraid to say something in front of the manager, but she was telling me I was right when the manager went inside). Cant say the same thing about the manager. She told me my order was collected around 10am. I said it was impossible because I only received a notification to collect it at 12. Showed her the text and email (She was giving me this attitude of "I don't believe you"). The proof was there! She then proceed it to check CCTV in store. CCTV showed what I was saying was true! She then proceed to tell me she could not do anything because I collected the order. LOL I collected an order, magically, while I was at work and before I received a notification. The cashier was so embarrassed by her rudeness towards me. I said I would not leave the store without a product I paid for and I do not have, specially when I have all the proof that I don't. She then, in a rude way again told me "Ok, I will give you the product BECAUSE it is a cheap one" (It was a 5 pounds bar shampoo). Implying that if it was something expensive, I would not have my product AT ALL. I felt so disgusted and upset with what she said to me. I work in retail, I know that sometimes systems fail and someone might have pressed a button my mistake, whatever it was. So, I was expecting that her, with a manager position, she would know how to treat me and try to be helpful. I left the store to meet my partner outside but something in me wanted to go back inside and confront her. I entered with my partner, and asked if she did not remember his face, as he was the last client coming in the day before and he remembered it was her who attended him. Suddenly, her rudeness vanished and she proceed to tell me "I am so sorry, I have new staff and they probably did something wrong". I was shocked. I am a woman of colour, my boyfriend as well, until today I have no idea why she shifted her attitude as soon as my partner entered that door. I just know it was necessary for me to have a witness for her to apologise to me and to what she should have from the start. And, I have no idea if the reason why she treated me that way, was because of the colour of my skin. I hope that after that situation she is doing a better job being a MANAGER. You are supposed to give the example, if your staff sees you being like that, they will do the same to customers. Do better Alex.
September 2023 by G Wizhard02
Decent
April 2023 by Brett
I had a great experience in this store, the service from Alex and Lola was exceptional - they were both super friendly and attentive and were a delight to talk to!
February 2023 by ???????? ??????????
Good products and good prices
January 2023 by Anna Cummings
Alex was amazing! Really helpful and friendly! Phenomenal customer service
October 2022 by Shane Fowley
Phenomenal staff very friendly go above and beyond to help always smiling ?
April 2022 by James Cookiechunks
Didn't have what I went in for but the friendly manager was very helpful , and found lovely alternatives thanks to his patient and considerate assistance, would recommend for good range and quality customer service from a knowledgeable and professional team. Well done guys?
February 2022 by AP UK
Lovely experience here:)
July 2021 by Aleks Zinko
Rude staff (17/05/21 (11:30)
July 2021 by Dream Worlds
In the past couple of months I have been frequently shopping in Holland & Barrett.I have been genuinely appreciated and helped in this store.Darren, Simon, and one lady I can't remember her name, she has two daughters...they have all been extremely helpful and professional.I am delighted to shop there, and I feel comfortable to be there.Thank You, ALL OF YOU!- ADRIAN
July 2021 by Annemarie Stilwell
Great store. ..good selection of products....especially the teas...always have good offers !! The staff are very helpful and friendly!!!! Used to go there a lot!!! When things were more normal!!!! Many thanks to the staff there.
July 2021 by e slap
i've just been in 29/12/20 and had a lovely customer service experience from a young and enthusiastic man (didnt catch his name). He was so friendly to the people in front of me and myself, I'm sure he's made a lot of people's days before.
July 2021 by Steve Morton
I went into Holland and barrett Abington Street northampton to purchase some items . When I went into the store I looked around and couldn't find what I was looking for so I approached a coloured gentleman was a member of staff . I asked for help but he was to busy texing on his phone to want to help me . His phone was more important to him .I couldn't get a word of sence out of him . I felt so de valued as a customer and so unprofessional. Ontop of this to add to it he was dressed scruffy .he was wearing tracksuit bottoms . I didn't know holland and barrett owned there own gym or was a sports shop too it looked like a school muffty day . In the end I walked out in discused and took my business someware I was valued as a customer . I wont be returning to holland and barrett again and will be telling others not to as well
