March 2024 by Robert Lawson
The staff are always under pressure from ungrateful people at times, customers have no understanding of how the system works. Staff are always very helpful and professional. Those rude customers are just unhappy that they cannot get what they want all the time. Keep up the great service Ladies behind the counter.
March 2024 by Gulwant Gill
The new people that took over this Pharmacy don't seem to be doing a good job as the old Pharmacy- long queues and wouldn't give us meds if required of 1000mg in 2x 500mg as said it needs to be re-issued by Surgery- Dr Surgery saying that it is incorrect Pharmacy can indeed give 2x packs of 500mg if they don't have 1 pack of 1000mg.
March 2024 by Darius Laniauskas
Very poor service. I was waiting for my medicine for week they keep giving me silly excuses. It?s it?s quite a lot of stuff in there, but they always keep saying they very busy buddy just standing down and drinking a coffee staff was saying the I was rude but actually the staff was very rude and they don?t care about patients whatsoever very lazy. I have been told if I don?t like it, I can find another pharmacy. I only want from them my medicine, and that is them job. Feels like the workers down there on the place. I think the stuff should be replaced down there
February 2024 by Jan Holtham
Poor service. They could find prescription said I had had it with a separate one. After waiting 25 minutes and calling my surgery to chase it had sent. They found it in separate bag. No apology forthcoming they need to look at their own manners and rudeness signs for customers
January 2024 by Gina Kleanthous
Had to get emergency prescriptions, very helpful and friendly
January 2024 by Joanne Van Der Merwe
Not sure what the point is of the new text service if you receive a text to say your medication is ready and when you say you're there to collect the medication, you have to stand and wait 15 minutes anyway. Whats the point?
November 2023 by Emma louise
No issues with service here, staff are lovely and much better than other pharmacies ive used, only gave 4 stars because its so busy I usually queue for around 20-30 mins then often have to wait another 10- 20 for prescription to be sorted, only a few chairs which the elderly need so if you have mobility issues or get faint standing maybe send a friend or relative to collect your prescription.
November 2023 by John Hambridge
Not very impressed. If you don't have stock for painkillers that are needed, maybe tell people to go somewhere else. Tried to collect from Tescos who have stock but you've locked the prescription! Weekend of pain, cheers guys!
November 2023 by Jeff Jones
Went to collect prescription 2 days ago 3 items missing and had a message saying there now inHad to then wait for half a hour for them to get itLooking around the shop is filthy and as for the shelves, found these wipes on a different shelf so put them here hoping they will take the hint
July 2023 by Kati
Very confused by some of the reviews here as I frequently have to drive across town to this pharmacy since leaving the area as having called around various pharmacies in the town they have been the only ones able to fulfil our prescriptions on the day rather than having to order in. They are always friendly, Vicky knows us by name and is always ready to serve us quickly and efficiently.
July 2023 by Frances Dale
I have been using this chemist for years and have always found the staff really friendly and helpful and will go out of their way to help you if they can.
January 2023 by Adam Oleszczuk
The staff at the pharmacy is very rude. Came in 7 minutes before closing time at 12:23 on Saturday and they refused to serve me as they were closing down. The opening hours are also horrible. The only day I am able to collect my medicines is Saturday. I'm sure that all the money we are paying for NHS are spent well! The pharmacist at the Knights Brook deserve another payrise.
January 2023 by Heather Butcher
This is a great pharmacy, the staff are always friendly and efficient.
January 2023 by Andy B
Very helpful and knowledgeable
November 2022 by john searley
Not fit for purpose! We have left this pharmacy for one in Blackthorn because they flit around looking for your prescription every single visit. No medication is made up and bagged prior to collection. You have to wait along with other customers for it to be processed and they say 'we are just dealing with it' even though it is dated days before.
