November 2023 by Teresa Mitchell
Always friendly and helpful
October 2023 by Alexandru Pintilei
My experience with this place was very good. I had to exchange a damaged £20 paper note. Was a queue, but the staff was moving fast, so i didn't have to wait to much. I got another £20 , plastic one.
October 2023 by Andrey Bear
i come, wait at desk, no body even interest on me, when lady ask " are you Ok " i tell - NO she just past me... then one girl nearly come to me, but some one call her, and she ignore me, after ignore second time... that was fun... but not helpful, even when i ask appointment to speak about my bank account, loan and credit... she tell i should do by my self... why they there??? furniture???
October 2023 by vennela raj
Northampton branch doesn't provide stamps on bank statements for employment purpose.I don't understand why.... We had to go to Milton keynes branch to get the stamps. Very awful experience
October 2023 by Durgaprasad N Nair
Staff are really friendly and cooperative.they won?t make us wait for a long. We?ll get assistance fast as possible.
October 2023 by Stephanie Glazebrook
Juliet on the counter is so unnecessarily passive aggressive with exactly zero reason for it other than she clearly just finds joy in creating problems
April 2023 by Rosemary Hosking
I found all staff friendly and helpful from the greeter at the door to the two gentlemen who sorted out my enquiry between them. I think I shall visit this branch in future should I need to in preference to struggling online.
April 2023 by Sabiha Quayyum
Absolutely awful customer service if you walk in! This blonde elderly lady with a notepad is rather mean, uncooperative and lazy. The way she handles queries is like, as long as she can just get it done with. If she is going to treat customers like that why is she even in customer service? What a waste. Zero care if her customer even felt alright with her response or not. Even if she can?t solve their problems, least she can do is be nice while responding. If such nonsensical people are in customer service, how can people even trust this bank with something as important as finances?
January 2023 by Capo Antrax
They will take your money and freeze your account
December 2022 by Wallace Green
If I could give 0 stars I would. The service is absolutely awful. 2 elderly cashiers take almost 40 minutes to do a coins stock up, causing the Q of waiting customers almost outside the door. No apologies given or nothing. Absolutely shocking service, if you're pressed for time please avoid this bank at all cost
August 2022 by Charles Sheinman
In some ways this Bank is better than others . Judging by how difficult it is to organise everyone's financial affairs...they're not a bad bunch.
July 2022 by Mark Ashworth
Staff good
July 2022 by Adrian Petchey
Excellant service,friendly and professional staff
May 2022 by Nikoleta Pajor
Blonde lady with a tablet in hand who suppose to welcome clients has very unwelcome attitude. No intention to help, just repeats 'you can do that online'. She always try to encourage you to come another time even if they not busy.Avoid this branch.
February 2022 by nicola cooper
Absolutely no communication ! , the advisor we were meant to see has now let us down twice, can?t get hold of him as no direct phone number.
