October 2022 by Eric Lightfoot
Friendly staff good atmosphere, usually no queues
May 2022 by Michelle Phillimore
Helpful staff always willing to help.. no problems so far !
August 2021 by Gary Adnitt
Just driven from Milton Keynes to Northampton as the website said open till 5 got there at 4.28 doors locked. Tried to go in someone in a suit tapped his watch and said we are closed. I said website says 5 he said i know it wrong. I just wanted to pay money in. Dreadful the worst customer service I have ever come across. I am going to take both of our company accounts away
July 2021 by John Johnston
Always queues have complained to no availHave now opened an account with another bank . NatWest forget people need Saturday banking and more tellers . I work all over country and don?t internet banking so want and speak to local people in Northampton , can?t always be in town during week and no weekend banking .
July 2021 by Paul Curtis
Useless drove all the way there as they where the only ones showing as open in Northampton ( I can assure you they are not open come three the website said 4) they are all behind the screens doing nothing will be talking my savings else whereOh yeah the signClosed early due to covid-19 did I miss the memo that it only comes out to play at 3:30
July 2021 by Karen Glazebrook
Need to be open better hours. I work 8.30-3 so impossible to get in.
November 2020 by Tayflor Carpets & Vinyls
Always long queues with staff laughing away in office behind. But no on . An be bothered to serve on the tills. Great customer service NOT! I have never been in this bank with less than a 20 minute queue
January 2019 by Alex Adams
I locked myself out of the app over Christmas, so I came in today to deal with it. Had a lovely lady who was very patient with me. I think her name was Nazia. Hope she has a great 2019!!
September 2018 by Diane
The service is good once you get to the counter but they never have enough staff on to cope with the queues.
May 2018 by Diane Dean
The service is good once you get to the counter but they never have enough staff on to cope with the queues.
April 2018 by Roger
There is a popular saying that I would paraphrase as "couldn't organise a drink-up in a brewery" and that definitely applies to NatWest at Weston Favell. During my few years of banking with them they have made so many cock-ups that it's hard to believe. The sad reality, however, is that Brits are actually more likely to divorce than they are to change banks. In the end I became so fed up with NatWest that I switched to M&S Bank, and was promptly rewarded with £125 of M&S vouchers. Happy days!
April 2018 by The Great Purple Fishlord
Long queues, but fair customer service. Good personal banker service.
March 2016 by Benjamin Robinson
very honest people
