October 2023 by Steve B
Absolutely superb service from these guys. Met them at the Southampton Boat show, and Isaac, Pete, Ian and Jo all went out of their way to assist me with sorting bits for my Slingshot. Thanks guys.
October 2023 by clearway pest control
Clearway Pest Control Services use Pinnell & Bax for all our rope, glues and fittings. The staff are knowledgeable and friendly and the kit is always excellent.
April 2023 by Juan Martin Romero
I´m trying to contact staff via email but they don´t reply any message.
February 2023 by Robert Elkin
Took the trouble to drive a long distance to visit, staff chatting amongst themselves, no time to engage with me. Waited at counter to me served, young chap half heartedly asked me what I wanted from behind a desk at rear of counter. No customer service to speak of but l think I know why ! I rebuild many craft especially vintage, and have seen this approach before. In short I would not bother with P&B if you are smartly dressed and much older, does not fit in there mind?s eye as to what a sailor might be. Best to be young and Musto?d up ! Perhaps slightly curly around the edges. I shall continue to spend my money between my existing supplier and the interwebs.
October 2022 by Sue Warne
My husband ordered his new winder solo from P&B with lots of customisation. We dealt with the Sales Manager, Issac Marsh who was a pleasure to speak to. He kept us fully informed throughout the whole process. Very pleased with the finished boat and the final price.
July 2022 by Daniel Wilson
Called them after some very poor customer service from sailboats.co.uk. P+B matched them on price and were utterly charming. Have used these guys for years and will continue to do so.Whilst I was in the store however there was a gentleman (I think maybe a customer?) discussing the various merits of the current government and senior politicians, using some particularly unpleasant language. Was in fact a pleasant reminder of how much reduced this sort of language is in polite company. If he had been in my shop I would have asked him to adjust his approach.
October 2021 by Andrew Hunter
Rang 2 weeks ago for a 400mm shroud wire and Spinnaker Sock, sent an email with details?still waiting for a reply. I chased a week ago and was told they?re still dealing with it.... After ReplyThank you so much for the feedback. I was advised you were dealing with my request but never imagined you were in production without consultation or payment. Thanks again and I look forward to improving my boat with your fittings, Andy.
September 2021 by DavidGER2355
Top sailing store, good range of clothes, even more parts for dinghies, skiffs and small keel boats and a great sail loft. Superbe customer service. Repaired my sail within an hour as I needed it urgently and came from fahr away.So nice, really love it!!
July 2021 by steven middleditch
Very tidy and well organised shop. Staff member who helped me was very knowledgeable and helpful. I was also surprised that the prices were quite reasonable. Will start using this place more.
July 2021 by Matthew R
Got some bits and pieces made up for our RS feva - nicely put together and helpful to work with. Recommended.
March 2021 by Scotty ?Scotty the Sailorman? Scotty
Just spoken to Isaac. He's like the Albert Einstein of sailing hardware, really knows his stuff. Nothing is too much trouble. Great firm. Great people. Highly recommended.
March 2021 by John Wayling
Great saling supplies supplier. Very friendly safe. Top quality sailmakers
September 2019 by Heidi Prole
Ordered a pair of shoes at the beginning of August but unfortunately they never turned up. I got in touch with Customer Services and they sent another pair which arrived two days later and are perfect! Would highly recommend!
September 2019 by Yossi Galiko
Great availability and service.
June 2019 by Jack Coulter
One of the few chandler's and boat builders within easy reach.
