February 2024 by Rob Leech
Please start making your members put their weights back! So much equipment is left with Weight's on and it's ridiculous and off putting to come to the gym.Pool area is good and on the whole the equipment is good.But the weights being ALLOWED to be left on equipment is annoying!
February 2024 by P L
New fitness equipment, all dirty, no one monitors their cleanliness, you can see that the dirt did not appear in one day
February 2024 by Sasya Reddy
Great place to work out with a wide variety of activity classes running throughout the day. Handy if the gym opens a bit early at 6am.
January 2024 by Anna Pleydell
Very good staff that lead the sessions...equipment can be limited when busy though and pool is freezing...but staff always amazing
January 2024 by Kitty Strange
Lovely spa and pool. Friendly staff and a nice atmosphere, big outdoor pool, a small sauna, and a little jacuzzi. The gym is a wall of bland, dark grey, a bank of machines and not very inviting, I didn't want to stay long. Go for the pool and spa.
November 2023 by Jennifer Kennedy
If I could give this Virgin Health Club 0 stars I would. Had a spa day booked today for my Mother In Law for her birthday, turned up to be told that the spa shut at the end of October and I was never notified. A 1hr journey wasted, annual leave from work wasted & a spa day with a massage we never got to have. The manager Jody Lewis is rude, took no responsibility for the fact it was his staff that hadn?t notified us of the spa closure & simply blamed the booking operator instead of owning the fact it was their mistake. No complementary service or an apology given, just excuses which is bad manager skills & shockingly poor customer service skills. No food was available at 11.10am apart from stale dry rock hard flapjacks on the counter. Shocking how this place even has any customers or members. I will never be booking or returning to this bad leisure centre again!
October 2023 by karen Willis
I had an amazing back and leg massage, which was very needed. Beforehand we had a bite to eat and a smoothie which was really nice. After the massage we went for a swim and a relaxation in the jacuzzi which was lovely, it wasn't busy and the jacuzzi is big, not one of those small round ones. The changing rooms and showers were really clean and well kept. I walked past the gym, and that looked fab too but had no time to use it, unfortunately. The staff were really professional and helpful, which made the experience really great. Altho I'm saddened to hear that virgin are closing all their treatment areas so even though I would really recommend going for a message they won't be available from 31st Oct.
October 2023 by Paulina Evans
Good gym if you are after leisure as well . If you are a bodybuilder and take your weight training seriously you won?t be very happy with weight equipment. Very clean , good classes and big cardio section.
September 2023 by Jasmine Castielli-Millar
It's a great gym. I like it more than the Riverside one. The outdoor pool is great for when I'm with the kids and when I am alone. It has its quiet periods which I enjoy too. I have no issues with Virgin but I'm thankful I get the membership through Vitality
September 2023 by Beverley Kaye
I?ve been a longtime member over 10 years and left twice for another gym, and returned purely because it really does have the best facilities and spa in the area.The last time I left was because of several issues from health and safety, to cleanliness, but they had a refit of a few things and since I have returned it is a little better.Although there?s still a few things they could do better on, especially the toilets and showers? aside from that I?m pretty satisfied, especially seeing as I keep returning as a repeat member!!
July 2023 by Paul Marchant
Such a bad experience at Virgin Active Collingtree Park, endless phone calls on why I want to cancel my membership , charged for membership when cancelled , someone needs to oversee customer service at this Gym.
June 2023 by Andrea Almeida
Took my son to a birthday party at the Virgin Active, never been before and was pleased surprised how lovely it was. Very nice location near a golf club, good parking and very quiet. The birthday party area was lovely and well separated from the main facilities, lovely toilets and lots of toys indoor and a lovely outside area and staff were very helpful. I wish I knew about the place before. Perfect for birthday parties.
June 2023 by Lauren Shirley
This review is based purely on the actual gym, not it?s staff, who were very nice. The gym itself is so tired and frankly very dirty. The women?s changing room floors were awful, dirty and strewn with towels. There was a very unpleasant smell in the toilet and also coming from the swimsuit drier. Not nice. The gym floor itself is ok, but just ok. It hasn?t been updated in a very long time and so lacks that premium feel you would hope for when paying such a high membership fee. I think it?s also a real shame that they are no longer serving food begging the question what is the high fee for exactly? No food available, dirty changing rooms, generally tired facilities and just really a drab and old feeling about the place. I came along with my partner with the thought of possibly rejoining but at £70-80 a month I really can?t justify it. Riverside costs less and has been continuously updated over the years. Sadly it?s just a little out the way. Just to reiterate the staff were lovely.
June 2023 by sklepoyni
Really enjoyed the treatments at the Spa and the time in the leisure centre!Only reason not giving 5* is because the massage bed was not exactly relaxing, felt somehow uncomfortable.Other than that it was really good! Left from there like brand new ? felt like an experience to have at least once a week, shame it's a little pricey to do that...
June 2023 by Tom McCall
The gym air conditioning has been broken for several months now, and I've asked about it being fixed a few times. Unfortunately, this is still broken, I don't know if it's just a cost saving measure, but it's keeping the gym at an uncomfortable temperature. Most days it's around 23c degrees, which I find far too hot to do a proper workout. I've been told this was due to be fixed a couple of weeks ago but it's still the same. I couldn't recommend the gym at the moment because of this. There are far cheaper gyms that manage to keep their gyms cool and for a premium gym, I'd expect more.
