June 2023 by Sharon Gaiger
Really nice staff. Prices and choice is great but the cost of a box and bag I far to much
May 2023 by Robert Young
Absolutely lovely place and so much to choose from and the staff are so friendly and very helpful too just to say a big thank u for the beautiful rings me and my partner love them
March 2023 by Julia Green
A couple of weeks ago, I went to pick out a birthday gift for my niece and seen something i liked on the website so I visited the store and asked if they had the one I seen on the website. When I asked if she had a different Colour she rolled her eyes at me, and said something to her colleague ( Little Chubby brown hair, without glasses and looks like her nose has been done) her self presentation was awful) I bought the item anyway as I felt like I was bothering her. I WILL NOT SHOP AND WARREN JAMES AGAIN IF THEY THINK THIS IS HOW TO TREAT CUSTOMERS. Now my gift is ruined. Thank you to that rude lady. IF GO TO THIS STORE DON?T BE SERVED BY THIS LADY.
January 2023 by NessaBlume21
Staff were quite unprofessionalWhen another customer left, a staff member immediately talked badly about them whilst we were still thereJewellery is cheap and not good quality with few options
December 2022 by Marcin Gwizdek
Great service, good prices
October 2022 by Delia Day
Warren james staff was very helpful and friendly also had 5mins to talk to the customer what a great place to shop.
August 2022 by Simmy
Didn't find anything in the windows that took my fancy but the staff seem friendly. They were extremely busy when I passed through the shop with my mother. Although a lady with short dark hair was busy serving a customer, she made eye contact with me and smiled. I ended up leaving the shop moments after since I didn't see anything at all I liked. Although I didn't buy anything, they seem to have good customer service.
August 2022 by Charles Sheinman
Always have been helpful occasionally have had to queue but I got my crucifix there ...enough said
August 2022 by Shaz McCreadie
Very friendly staff, nothing was too much trouble
April 2022 by Shwetha Nagaraju
Kindly do not buy any jewelery from them the sales person are big cheaters especially the girl who looks bit chubby and have less interest in her work in Northampton store (I don't know her name) she sold me a scratched ring by saying it's not a scratch and ruined my day and wasted my money and time when i went for exchange due to size issue.I loved a diamond ring for my partner which was on display for my wedding anniversary as a gift,it was a surprise hence I accidentally took one size bigger on 31st march . I went to the shop on 1st April to exchange but unfortunately they didn't have the size I wanted and they said it takes 4 days for them to receive the correct size. But I wanted to travel to Glasgow on 4th.The salesperson suggested me to exchange in Glasgow. I spent my money in traveling and went to Glasgow store but shockingly they said there is a scratch. When i particularly asked the same question before buying in Northampton the salesperson told its the property of the metal and cheated me. That's the reason I took. Now they say it's a scratch when i and my family members went to exchange again in Northampton.... The girl says with attitude we don't sell such products we will throw them. But you sold me remember that before commenting! You are a big cheater kindly check the video if you have camera with audio in store she clearly said it's not a scratch while selling! Don't waste others time , and energy if your motive is only selling by lying. My entire family knows we have not used the ring nobody would just simply waste time and energy if they are genuine. We are really hurt and you guys spoiled my surprise I can buy another ring but definitely never suggest any customers to buy from warren James go for branded ones even if it costs more they have ethics. Especially don't trust the salesperson in any case... Their true colours will be out when you go to exchange by any chance! I did 2 mistakes and learnt a lesson too...1) The salesgirl was ready to exchange one 1st April but she had no size and I had to travel hence I took it lightly thinking they have store in Glasgow anyhow its convinient for me else I have to gain return to Northampton. 2) Believing the salesperson when she said that it's the property of the metal it's not a scratch... All the best! You lost trust and honesty in front of my family members and friends who witnessed this. Kindly do not buy if you are not sure in a hurry for surprise they will ruin your day ... Now I wonder if the ring is really diamond or not! After having a pathetic experienceI'll file a case in Consumer court for wasting my time for cheating because I was truthful. Now, I don't want any exchange I lost my patience it was my first salary gift to my husband on our wedding anniversary you totally ruined it!I even have the tickets if you guys think I am lying.
April 2022 by shwetha anr
Kindly do not buy any jewelery from them the sales person are big cheaters especially the girl who looks bit chubby and have less interest in her work in Northampton store (I don't know her name) she sold me a scratched ring by saying it's not a scratch and ruined my day and wasted my money and time when i went for exchange due to size issue.I loved a diamond ring for my partner which was on display for my wedding anniversary as a gift,it was a surprise hence I accidentally took one size bigger on 31st march . I went to the shop on 1st April to exchange but unfortunately they didn't have the size I wanted and they said it takes 4 days for them to receive the correct size. But I wanted to travel to Glasgow on 4th.The salesperson suggested me to exchange in Glasgow. I spent my money in traveling and went to Glasgow store but shockingly they said there is a scratch. When i particularly asked the same question before buying in Northampton the salesperson told its the property of the metal and cheated me. That's the reason I took. Now they say it's a scratch when i and my family members went to exchange again in Northampton.... The girl says with attitude we don't sell such products we will throw them. But you sold me remember that before commenting! You are a big cheater kindly check the video if you have camera with audio in store she clearly said it's not a scratch while selling! Don't waste others time , and energy if your motive is only selling by lying. My entire family knows we have not used the ring nobody would just simply waste time and energy if they are genuine. We are really hurt and you guys spoiled my surprise I can buy another ring but definitely never suggest any customers to buy from warren James go for branded ones even if it costs more they have ethics. Especially don't trust the salesperson in any case... Their true colours will be out when you go to exchange by any chance! I did 2 mistakes and learnt a lesson too...1) The salesgirl was ready to exchange one 1st April but she had no size and I had to travel hence I took it lightly thinking they have store in Glasgow anyhow its convinient for me else I have to gain return to Northampton. 2) Believing the salesperson when she said that it's the property of the metal it's not a scratch... All the best! You lost trust and honesty in front of my family members and friends who witnessed this. Kindly do not buy if you are not sure in a hurry for surprise they will ruin your day ... Now I wonder if the ring is really diamond or not! After having a pathetic experienceI'll file a case in Consumer court for wasting my time for cheating because I was truthful. Now, I don't want any exchange I lost my patience it was my first salary gift to my husband on our wedding anniversary you totally ruined it!I even have the tickets if you guys think I am lying.
March 2022 by Stefania Arustei
I like the store because it s not expensive.Sometimes you can find amazing jewelleries at good prices.Unfortunately, I ve noticed recently, that they don t have anything appealing on the stock. I hope this will be fixed soon.
March 2022 by Richard Keenan
Great friendly staff and always happy to help. Can get busy so prepare your self for a wait
March 2022 by Rose Bennett
The sales assistant in the Northampton shop had an attitude problem, wasn?t really interested in helping or making a sale.
January 2022 by Ildikó Takács
Very disappointed! Be careful checking if the items have any scratches on them! My partner bought here an engagement ring for me, I went back on the next working day wishing to exchange it to a smaller size as it was too big. They said they dont accept because of the scratches! I told them so it was probably sold like this as i did not wear it, they just send me somewhere else to get it resized... fantastic...additionally, the sales person nails was full of dirt, very disgusting experience ...
