March 2024 by Rachel Curnock
If you open an account virtually, they will not deal with issues online like other banks do. They will force you to go into branch and have very old processes.
February 2024 by Mohamed shahin Ahmed
Hi. I live in London but my account is close but I have money in my account they said I need to go to my local branch but I don?t have one they are all close. Is this Northampton branch is it open let me know please. People who work for them they don?t know anything. Thanks
February 2024 by Denise Horn
I have always found the staff in branch really helpful. I call in for change to pay certain groups I attend, never a problem. Last week I took a tumble and made my way to the bank. I was sat down, given a cuppa and settled before I went on my way. This is a busy branch but they have always been really helpful and take time to explain anything I need to know
January 2024 by Gintaras Linkus
Simply time stealers,casino players and spies-they never have five pound notes in cash machine (ATM).So not able to pay requested sum.While on withdrawal receipts in bank statement still writing yorkshire bank.That bank branch in Kettering was closed as soon as I withdrawn sum of 175£,welinghborough branch aswell was closed asap and they hiding under virgin money name.While their "virginity"not checked.
January 2023 by Sean Walters
Always pleasant and helpful.
December 2022 by Lynda Marshall
My mother?s account was moved to VM.Can?t get hold of anyone.Wasted a whole afternoon trying
October 2022 by Tony Thompson
Rubbish. Cannot get through to speak to anyone. Don't believe my call is important to you
September 2022 by V Frostwick
Went to the bank to request an overdraft for the business we have never used them for anything they were hard to get hold off extremely disrespectful and down right ignorant the customer service is disgusting never bank with these people if you are thinking of switching or opening an account do not do it they are pathetic oh and in 18 years of banking with them they have never once approached me for an account review or offer any services truly a pathetic organisation
November 2021 by Lauren
Unprofessional.
July 2021 by David Wilkins
I have been with this bank a long time.Ok cashiers have lessened but still you Don't get stuck in a queue like others .Always pleasant staff.
July 2020 by Colin Mack
The staff without exception are unequalled to any others in their profession, courteous, efficient and respectful.If you should require information or assistance on any matter within 'Banking: these are your people and the coffee is an added bonus!!
September 2017 by Roschita Alexandru
Went to the bank in order to open up a new account, my papers where checked and I specially requested an appointment for the next day at 1:30 pm so I would not have to wait because I had to be at work at 2:45. Have arrived at the bank at 13:15, the lady that made the appointment told me to have a seat and wait for 5 minute. I have waited for 25 minutes until I went back to her and she told me to wait another 5 minutes. I waited another 20 minutes then just stud up and left.
That was disappointing, disrespectful and a waste of my time! I will never recommend this....
