January 2024 by d k
customer service lines for the rushden lakes store are never up so it puts you through to general customer service and even they can't get a hold of them! absolutely useless call handlers aswell they would do nothing about a purchased stolen item.
January 2024 by Olivia Parkinson
Had a fitting here today and had the kindest staff helping I?m sure her name was Maz I?m not sure what the other girls name was, made me feel super comfortable and confident so thankful!
December 2023 by Clare Dunkinson
Fantastic and kind lingerie assistant, helped me and my mother-in-law yesterday with sizing, fitting and product recommendations. This was appreciated more than you can know and made our shopping visit a very positive one. Very grateful to the woman who did such an expert job with supreme kindness and no judgement. Will be back!
December 2023 by David Pascoe
My 83 year went into Rushden Lakes MS for lunch and had Pot of tea. It seems the standards are going.You would expect a cup and saucer in Marks and Spencer. Not anymore it's a no from them.The service standards have dropped
December 2023 by Viven Noakes
M&S cafe Rushden Lakes has the worst service. Slow, servers not clearing tables fast enough, and no instinct in spotting a disabled person in crutches doing their job for them, clearing the table. That's aside from not having soya milk nor able to serve tea or hot chocolate. No tea? I thought we're in England? Disappointing.
December 2023 by yorkiebag
Popped in for breakfast before shopping. No baps which was annoying so had the big breakfast instead. It was fantastic and the poached eggs were perfect. It all tasted delicious. Hot chocolate was ok but nothing special. I would have given five stars but there were crumbs on the table and chairs.
November 2023 by Linzieloo73
Having not been in the cafe for a while we decided to go for dinner for which I had the Turkey Pot Pie Soup.........had to wait a while for it to be delivered to our table but the soup was good and I quite enjoyed it. Fast forward 16 hours struck down with terrible gastroenteritis and had the joy of vomiting the soup up. I won't be returning to the cafe unfortunately as I'm not sure that there is even a Food Hygiene Rating for this place. Have written to M&S to report what has happened.
November 2023 by Roman Harlamov
Bought freshly baked bread, and lady at the till pulled it out from the bag to see what it was and then put it back in with her dirty hands. Not only she scans thousands of items during shift,she also handles cash, moreover when she finished scanning my products she also sneezed into same hand as she touched my bread. I was in a hurry and didn't want argue at the spot, I also didn't want to put lady into trouble, as she probably thinks it's perfectly normal to do so, I just want management of the store to see this,change their policy and brief their staff.
November 2023 by John Edmonds
Large store with all expected M&S departments including a wonderful food hall and cafe all in a modern environment which gives a nice airy ambiance about things .Everything seemed well stocked and found things easily.
October 2023 by Vaughn B
Absolutely dumb, let's open the doors early but don't let anyone pay for things until 11, cues are huge!!! Biggest shambles ever! Definitely won't return! Piss poor organisation
October 2023 by Connector09859672018
We had a jct pot and the menu said rainbow coleslaw . Well it was dry coleslaw tipped strait out of a bag on to the plate. Very dissatisfied.
September 2023 by focussedcustomerexpe
Came in at 1000 hours to the cafe, and ordered poached eggs on toast, was told this was now off the menu, and you had to have smashed avocado with toast and poached eggs. On serving confronted with a slab of mashed avocado and two poached eggs on the plate. The eggs were both cold, and my customer experience was terrible. The presentation of this dish was equally poor. I complained and spoke to Karis, who explained that the avocado arrived in a bag and was spooned onto the toast and spread with knife, she agreed there was no excuse for cold eggs and did not disagree but said that she was acting under head office branding guidelines. She offered free coffee, but I already had one free on my Sparks card This is a very poor presentation, and having cold eggs when they should be hot is poor to terrible. What can M&S do to resolve this issue?
September 2023 by Ellie
What a dreadful and disgusting service from our once lovely up market stores, no wonder M & S are going downhill, their policy for returning is only 30 days, unlike other stores that offer longer, my Son bought some trousers, when he got them home we realised they were Tux and he couldnt wear them for the specific occasion he needed, they are still selling the exact product yet they refuse to exchange them, even for a less expensive pair, we wouldnt have minded as we have no use for Tux, I cannot believe after just 30 days you cannot exchange a product they are still selling, its a very poor policy and an unfair one considering they are an upmarket shop and their goods dont come cheap. If they want good custom they are not treating their customers very well Im afraid, they should look into some of their policies and consider the fact that if they are not going to play fair, then they will loose valuable customers like us.
August 2023 by Jay
Awful management, very rude and stuck up, avoid at all costs. Unhelpful, stroppy people and I have also seen the older staff bully the younger ones. Also witnessed first hand how the higher up staff speaks to outside contractors, disgraceful and totally unprofessional. Would never enter the store again and I urge you to do the same or call them out if you hear or see any of this behaviour. I did and was met with a very sarcastic response. Awful people.
August 2023 by Melissa
I was just served by two lovely girls in the cafe. I was made a beautiful hot chocolate with cream and chocolate sauce. That's a massive improvement from the last time I was there when a staff member served me microwaved chips and spat in my milkshake because they thought it was funny. I then went downstairs to the supermarket and 4 female staff members took turns in walking past me giving me dirty looks. This is my least favourite Marks and Spencer only because of the staff they have working there.
