February 2024 by Muriel Craddock
Very patient sales lady and good listener
February 2024 by Em Ellis
Popped in the store in Wellingborough to have a quick look as not looking to purchase just yet, it was very close to closing time on a Sunday. Met with Mark explained the situation and he immediately put my mind at rest assuring me the company would work with me to ensure I was completely happy. Despite the time I didn't feel rushed and he answered all my questions and fully accepted I would be taking some time to consider my purchase. Due to his understanding and accommodating manner I have been back today to place my order and not just for the bedframe also some other items of furniture. Having been shopping for a few weeks and seeing how other salespeople approach me as a customer I choose Dreams due to Mark's excellent customer service and attitude. He made a point of listening and recommending based on his experience.Emily Ellis - a very happy customer!
February 2024 by Kerensa Lawes
Excellent customer service, friendly, helpful and good value
February 2024 by Y
Very nice! I really love. Thank you! Good prices.
February 2024 by Claire Lacey
Fabulous experience today in Dreams. The lady who sold us our mattress was lovely and really understood and listened to what we were looking for. She gave great advice also to meet our own individual needs.
January 2024 by Keith Hacker
Maurizio was extremely helpful and attentive, explaining and carrying out the hi-tech Sleepmatch test to find the correct grade of mattress for us. He showed us the three different types and gave us plenty of time to try them all thoroughly to allow us to make our decision without any pressure. We also bought two new Tempur pillows as the ones used in the demonstration were so comfortable and he explained the benefits of the Cooltouch technology.
January 2024 by charles kendall
Friendly helpful service
January 2024 by Donna Martin
Went to the Wellingborough store today, was served by Maurizio. We were welcomed into the store in a very friendly manner. We were looking to purchase an adjustable bed - we had looked at the Sleepmotion 200i online - so had an idea what we wanted.We were shown the 200i and the 100i (this being a more simplified model without lumbar support at a lower price).We decided on the Sleepmotion 100i, with a Tempar pillow, a Hyde & Sleep mattress with bed cover and mattress cover.We then added delivery, fitting and disposal.Store promotion discount and personal discount were added - very happy with the overall price - THANK YOU.We were dealt with in a polite and courteous manner and everything was explained fully to us - we could not have asked for a better service - WELL DONE.
December 2023 by Jon Newbold
Very pleased with Mario of Wellingborough made us feel welcome made us coffee went on the bed that gives you the right bed overall nice service
December 2023 by Dennis Murray
In September 2023 we spent £7,500 at dreams in Wellingborough. This is the 2nd purchase from there and we have spent over £10k in this store. The service at the point of sale was excellent. We paid for a specified day delivery and this coincided with building work. We rang the store to ask if we could move our date for delivery and we're told this wasn't possible as deliveries are planned. Accepting this, today I've received a call to say that one of our beds is delayed and the delivery date will have to change. Seems one rule for dreams one rule for the customer. No offer of a split delivery, no offer of a refund for my specified day charge. Good customer service kicks in when things go wrong. "Computer says no" doesn't foster good customer service. Disappointed and sadly will be the last time I spend money here based on the lack of care for something that wasn't our fault. . 17/11/23 update.... despite below, I've heard nothing. 23/11/23 still no contact. Poor indeed.
December 2023 by Kelechi Ndudi-Okoro
The Gentleman man who attended to me in store is a dream. He was patient, showed me lots of options, explained everything clearly to me and was polite all through. I wish I had remembered his name. When I was unsure, he let me go back and have another look, I love the service. Kelechi Ndudi-okoro
October 2023 by Melanie E
Very happy with the service we received. The store assistant was helpful and friendly without being pushy.
September 2023 by Sue Bishop
Absolutely excellent service from Mark!
August 2023 by R Harris
We enjoyed an excellent purchasing experience assisted by Joanne & the staff at the store, in helping us to choose the right products without any pressure. Highly recommended!
August 2023 by Sallyanne Gilbey
Absoloutly amazed by the help and support we recieved from Joe and Mark at Dreams, Wellingborough. Looking forward to our new bed next weekend. Never bought a nice comfy mattress before and so pleased with the service we recieved. Smooth running, friendly and professional... Thankyou both ?