December 2023 by Caitlin Lawlor
I just wanted to leave a review praising Martin, a lovely, warm and welcoming member of staff who always makes our Asda trip 100% brighter. Always there for a friendly chat and never fails to pick up from the last conversation we had visiting the store, he truly is an asset to the team and deserves to be recognised!
December 2023 by Jacqui Lockhart
One of the best Asdas, huge range of stock, clothes, homeware, food, alcohol etc
December 2023 by Andre Liddy
Has become a shambles, place is filthy. Seen more food on the shelves during Covid, just cardboard everywhere. Freezers always bare and disgusting. The prices are utter madness. Management need the money to fix the place, or they need let go. Won't visit again.
December 2023 by Alby Carnwath
Oh dear, what a mess of a supermarket, holes in the roof, trollies not collected quick enough,rows of poorly stocked shelves,the layout of the entire store doesn't make sense, overall very shabby store
November 2023 by Stuart Baker
Friendly staff and friendly customers , nice place to shop
November 2023 by Chadwick
Easily the worst asda I have been in the place is an absolute mess more cardboard on the shelves than stock cardboard on the floor stock on the floor u can't find anything on the shelves for the amount of cardboard . Management really need to take a long hard look at themselves nothing 2 or 3 rumbles a day wouldn't fix. I have worked in retail for nearly 20 years and have never seen a store like this and absolute disgrace in my opinion I was there at 2 o'clock on a Saturday I dare to think wat it looks like at 5 in the evening. Such a shame .
November 2023 by Nick Carroll
Sad to see the slow decay of this store, which was previously one of the best supermarkets in NI. The (authentic) Google reviews all highlight the same issues: low stock levels, dirty shelves, leaking roof, rubbish everywhere, and disorganised displays.The responses from ASDA are always generic, even though the above issues have been reported throughout 2023, and I can only assume that whatever 'investigation' they are promising has not happened yet.Whatever is going on behind the scenes relating to staff retention, management policies, maintenance contracts, etc, it is fairly clear that this store needs to be temporarily closed to allow for critical recovery steps to be taken such as roof repairs and a complete deep clean.
October 2023 by Lorraine
Edit - to answer the reply. I will say a lot of these are likely outside of the store's fault, given the current state of things on a more national level post brexit and covid and other supermarkets experiencing similar issues at least locally to me. However, I must say that out of all of them, Asda is the one that is often missing stock or having lesser quality items remaining. Every time I have gone for a decent shop, there is always at least one item (often multiple) off my list I can't get cause there is simply no stock for it. This is a shame because the asda Rewards app is very rewarding, for lack of a better word, compared to other supermarket apps with some sort of point/reward system. But there is many a time where I just chance my arm at tesco or sainsbury instead because I find they often do not have the same level of issue of stock.Also, the store has leaking issues for quite some time now, something I also don't see elsewhere. That is something the store can fix and chooses not to, for reasons I don't understand cause not only is it unsightly, it's a health hazard. Both to staff and customers.Other than that, staff are wonderful and helpful, and I never really have any issues using the scan as you go app in store (as it also innovatively helps me find specific items in specific aisles rather then find a staff member, which again i can not claim for other scan as you go apps). Plus, the asda Rewards app is one of the better supermarket apps out there imo.
September 2023 by J. Mc
It is very annoying how they keep moving their stock to different locations. Also the constant dripping water and puddles is ludicrous.
August 2023 by Ryan Webb
Worse Asda I?ve even been in its dirty ever shelf has dirt on it there is never no stock on the shelves the worse place is the washing stuff like really I think mangment need to be move in order to sort it out are just close went in on Saturday Sunday and Monday and the butchers might have well been closed very little there to get a meat parcel at £22 it?s funny how other Asdas I?ve been in are clean but not to worry I?ve phone environmental health to see if they can still trade at the cleanliness of the place time will tell
August 2023 by billy cairns
Has to be the worst asda store I have ever been in the shelves we're dirty, the roof wad drippins rain, and there was rubbish everywhere. Even the bins were overflowing.
August 2023 by lesley ann Kernohan
Walked out for 2nd time in 2 weeks and lefty trolley . Their shelves had virtually nothing on them
August 2023 by Marie Wilson
It's in need of an overhaul as the roof has bags attached to it to catch the rain. Not a good look. The shelves are not getting rotated as some of the food has longer dates at the front and the back has the older ones. The flowers are not very nice as quite a few have weathered ones in them and are not reduced. Not sure if I will be back at this one. I do like the Ballyclare and Larne store.
July 2023 by J B
Pricing for items is incorrect or non existent. Have had to ask a member of staff on numerous occasions what the price of an item is because there has been no price label on the shelf where the item is located or the item has been put in a location with the wrong price label. I've never had any problem with the pricing of items at Tesco so why is it happening here?
July 2023 by steekso
I go here because I have a blue light card but lately they've changed it so it's not so appealing now. The staff are great but this store is a joke. look up at the roof and see the cowboy repair, the hoses running down and into buckets on the floor. It's comical but I pity the staff having to work here. I have felt water drip on me, seen puddles on the floor. No one seems to be addressing this but it's only a matter of time before someone falls and is hurt and asda will be sued. I would expect any fine to be extensive given how long this issue has been mishandled. I understand that the roof sometimes drips onto the tills, surely this is risky. It would be funny if it wasn't such a horrible environment for the staff. All comes down to money/ profit and clearly customer experience or staff welfare don't figure at all in their business model.
