November 2023 by Curtis Barrett
Worst Customer Service Experience
March 2023 by Susan Johnstone
We were in store today Saturday the 4th march looking for trainers to walk in.the service was fantastic!two happy customers who bought three pairs of Trainers between us thanks to heathers help
February 2023 by Teresa Oneill
Was in the store on Monday past, met Helen, who was more than helpful and gave me alot of information about my feet and what trainers I should be wearing, such a lovely girl.
September 2022 by Cyril Patton
Was in junction one store about 4 weeks ago. Spent about half an hour trying on different footwear and as your brand is new to me, found the shoe type explanation displayed a little confusing to understand. Two members of staff the whole time never once appoched me or other customers. Instead spent the whole time chatting to eachother at the till. Is this an ASICS store thing were the staff don't approach you until you ask for assistance?? As the same thing happened today too!!.
March 2022 by Oonagh Lynch
Train your staff. Unbelievably poor service. Bought a pair of Asics trainers today at ASICS in Junction One. I noticed that the 3 members of staff stood chatting & ignored every customer including myself ( I tried on 4 pairs of trainers in front of them) -utter indifference to the 8 or more potential customers around them. When I went to the til to purchase my trainers, I wasn?t asked a single question about how I got on, I didn?t even get a smile. Who is training these staff?? If I was the manager I would fire the lot. Just not good enough.
February 2022 by Chrissy O'neill
Good shop, helpful staff, good selection of quality trainers. Only thing is they dont have the latest model shoes as they r an outlet so u can just get the second latest ones which are a good bit cheaper than the new model..i liked mine anyway lol
October 2021 by Michael Stuart
Great outlet store for my preferred running shoes at discounted prices
July 2021 by Valerie Mckeown
so nice to get great service. called into the store today the male assistant was really friendly and gave both myself and my hubby good info and advice on the most suitable trainers for us. my size wasn't available and he tried another outlet for me. we will definitely be back ??
February 2021 by Raymond Wilson
I am a keen runner and always used the big brand names. While in Antrim I tried the ASICS store. On entering I was approached a gentleman his name was Marcus. He was extremely helpful and offered his expert advice as he also ran marathons and was a keen runner. His help, advice and patience was second to none. I didn't feel rushed and he helped me as best as he could. Very curtious and knowledgeable. A lot of stores can't offer this. Thanks Marcus I'll definitely be returning and recommending my friends 10/10
February 2021 by Kerrie Coll
I was in junction one last week , was recommended to ask for Marcus as apparently he is a runner and keenAthlete! I?ve recently just taken up running and Marcus found me the perfect trainers ! I was a little nervous about going in but he made me feel so at ease , I absolutely loved his manner and customer service . Can?t wait to visit again and don?t mind driving the 50 odd miles just to visit this store . Thanks again ?
February 2021 by Smiles Partners
I would grade them no stars if I could - WORST CUSTOMER SERVICE EVER!!I feel traumatised by the whole experience.I bought shoes from this store for my son and the sole split within a week. When I took them back to the shop, the male shop assistant, was unpleasant and accusatory and said that the fault was mine. (My son was simply walking on a flat surface when the heel came off the shoe .)The assistant, Marcus, was rude and dismissive, proceeding to serve the people in the queue behind me while completely ignoring me. His intimidatory behaviour to a woman on her own with a child was inexcusable: Asics should be embarrassed and ashamed that a loyal customer should be treated this way in one of their stores.
February 2021 by helen cromie
I recently decided to start jogging/running. To say I was nervous about starting was an understatement as I was not sure what type of trainers/clothing I would need. I called into Asics last week and was warmly greeted by a member of staff who I now know is called Marcus. Marcus is an amazing member of staff with great experience and knowledge about the range of Asics at Junction one. He immediately put me at ease and was very patient with explaining the different types of trainers etc. Marcus is a very keen runner and was able to guide me too the right apps/programmes to help me start my running. It was nice that he took the time out of his busy day to help me rather than in some shops were they just want the sale and no help! Thanks for all the hints and tips!!!
September 2019 by Daniel Robinson
Great variety of products and layout is spot on with great staff
September 2019 by Frances Redmond
I tried on a variety of shoes, but they all feel like seconds. They just didn't fit right. So I'm not sure about shoe quality. Staff are helpful though. Prices average between £60 - £100.
September 2019 by Jonathan McKee
Great shoes and great prices.
