September 2023 by Gavin
This branch epitomises everything that is wrong with the banking system.I attempted to pay a bill today with cash and the attitude I was met with was atrocious. It was as if I was attempting to commit fraud.Initially the cashier started examining the bill with suspicion, then asked someone else if they could accept cash who said they could but refused to attach a 4 digit reference; they confirmed they can do this but will not. Then a third person (woman with blonde/fair hair) said I was not allowed to ?operate someone else?s account? (I was attempting to pay a bill). I pointed out that I was using legal tender to pay a bill in to a Bank of Ireland bank account but she said it is ?not part of BOI?s process?. I asked what that meant and was told ?it wasn?t allowed under GDPR?. I asked what the specific GDPR issue was and she said I was ?being awkward and must leave the branch?.These arrogant, preening organisations, who would not exist without customers, need to be forced to accept cash and learn some basic manners. There?s no point saying boycott this bank as it?s not possible to do so and they know it.
July 2023 by Caitlin L
Never enough cashiers available. Stood in line today for 30 minutes to cash a business cheque. Management had left a young trainee to cope with a growing queue of customers. Unfair on the staff member as well as the customers (some of whom were elderly and not fit to stand for so long). Poor management!
January 2023 by Grand So
I'm leaving this bank after 30 years. They don't have enough respect for their customers to put on sufficient staff. Why should I wait 30 mins in a queue for a basic banking service?
December 2022 by Big Bang
This Bank has no privacy for customers who are discussing their accounts on the phone if your using the internal cash machines you can hear everyone's business it's a disgrace
August 2022 by Ian Cassidy
Awful bank rude staff and they cannot be bothered to see you and documentation is correct but they refuse to accept it moved to a better bank next door Bank of ireland needs to close
January 2022 by Sean Hughes
Worst excuse of a bank ever
