May 2022 by Siobhán77
Worst customer service I've ever experienced. Bed never turned up on the date it was supposed to. I sat all day waiting. I rang customer service, nobody wanted to help. I was passed around about 6 different people. They kept giving me other numbers/transport teams/couriers to call. Was finally told 2 days later that my bed would arrive in another month, which it did. Bed arrived yesterday. Delivery guys left everything in my downstairs hallway. I asked them to bring it upstairs and they said no, it wasn't their job. I am 9 months pregnant and had paid for assembly, as my husband works in England. They didn't care and just left. I rang customer services again. They promised me someone would call me back to arrange an immediate assembly. Surprise surprise, nobody did. A bit of advice, don't bother using Bensons. They have caused me so much stress and I still can't move into my new house as my bed isn't set up and my baby is due in 2 weeks!
February 2022 by Rick Duffield
Stay clear. Mattress has collapsed and is literally not usable - their response is that it's my fault and that I should hire a professional to write a report if I want to challenge that decision... Horrible to deal with... 1 star is generous and only given as it is the minimum allowed
August 2021 by Siobhan McNally
Worst customer service I've ever experienced. Bed never turned up on the date it was supposed to. I sat all day waiting. I rang customer service, nobody wanted to help. I was passed around about 6 different people. They kept giving me other numbers/transport teams/couriers to call. Was finally told 2 days later that my bed would arrive in another month, which it did. Bed arrived yesterday. Delivery guys left everything in my downstairs hallway. I asked them to bring it upstairs and they said no, it wasn't their job. I am 9 months pregnant and had paid for assembly, as my husband works in England. They didn't care and just left. I rang customer services again. They promised me someone would call me back to arrange an immediate assembly. Surprise surprise, nobody did. A bit of advice, don't bother using Bensons. They have caused me so much stress and I still can't move into my new house as my bed isn't set up and my baby is due in 2 weeks!
