November 2022 by ruairi hamill
The service I received was fantastic. Rosemary took so much time with me to pick the frames I was happy with. Once a style was matched to my face there were 4-5 solid options in varying range of price. I procrastinated for an eon before I settled with the pair I was happy with. Never once did she rush me. I felt like I was the only person in the place. It?s hard not to go back when you are guaranteed this wonderful service.
August 2022 by Olive Maze
Vision Express staff at Ballymena Branch continue to provide a personal, professional and well informed service.
July 2022 by Jeanette Norris
Absolutely brilliant service received at vision express. Most thorough eye examination I have ever had. John explained everything through out the different tests , very professional indeed. The girls at reception were wonderful as well. I would definitely recommend vision express .
May 2022 by Gary Hall
What a fantastic service I received today. I?m due to attend a wedding tomorrow and broke both the arms of my glasses. I phoned the branch and was speaking with a gentleman by the name of John who said if I came into the shop they would see what they could do. On arrival I was greeted by Ellen who asked me to leave the glasses with them. I returned an hour later Ellen unfortunately couldn?t fix the frames for me but had went to the bother of taking my lens out of the frames and putting them into a new set of frames and at no cost to me. This is customer service going above and beyond by putting customers 1st. Many thanks again.
March 2022 by David Blair
Rosemary Patterson was excellent at her job. A true people person who makes it lovely experience and very welcoming for customers.The optician was very thorough and went above and beyond to ensure I had the correct prescription for glasses and contact lenses.A very enjoyable experience.
February 2022 by Lorna McCormick
As a new customer of Vision Express I was very impressed with all the staff I dealt with during my visit. I had an eye exam with John then a glasses fitting with Micheal. Both were very knowledgeable about their own roles. I picked a new pair of glasses and await them coming. Was able to pay off the payment via Klarna over 3 months which was very helpful. All in all a great experience. Thank you!!!
January 2022 by Aine Doran
Couldn?t have asked for better service! Even though I was early for my appointment I was seen straight away. The customer service was too notch. Rosemary took the time to make sure I had glasses that suited me and that I felt comfortable in. 100% would recommend going to Vision Express
October 2021 by Stephen McLaughlin
I would like to share my experience with everyone saying that the staff in the shop John, Ellen and Rosemary were brilliant and very helpful in every way. Very polite and great at explaining all my eye needs. All prices for contact lenses and new glasses were unbelievable but I was happy and look forward to returning to see them in store again...Hope to see them soon.??
September 2021 by Roberta Pachai
Appointments run smoothly for the busy people? and for my own experience, a fantastic eye care testing. Great selection of frames to choose from. A huge thanks to everyone for the spectacular care of sanitization during our difficult Covid times. I recommend with 5 stars. I should also like to mention Rosemary Patterson who made me comfortable, made me laugh, who ensured I was fitted with glasses that made me feel wonderful. Thank you Rosemary and all of your team for a first class experience.
September 2021 by Arkonite
John Broderick and his team have looked after me for more than 10 years now. The service is and has always been exemplary, I wouldn't go anywhere else to have my sight looked after. Ellen helped me sort out some new (very funky) frames and she was brilliant. There was another lady there, unfortunately i didnt catch her name, who was fantastic also, she gave me the confidence to go for the funky frames and i would say to anyone to listen to the advice the team give, they are great!
September 2021 by Frank Nealis
As a first time customer, I cannot recommend Vision Express at Fairhill Shopping Centre Ballymena highly enough. From the warmth of the welcome of the staff to the spotless and totally Covid friendly approach of the entire team I have never felt in such good hands. A thorough and totally professional and well explained eye examination followed by a careful and helpful fitting of possible new glasses left me with a very positive feeling about the total customer experience. First class service and gold standard care!
September 2021 by Donnah Mckeown
Very pleased with the professional service provided in Vision Express. The optician is very thorough during the eye examination and explains everything clearly. I was helped choose my glasses with endless patience by the friendly helpful staff, Emma and Shannon. Thank you
September 2021 by David Hanna
During the past few weeks both my wife and myself visited Vision Express (Ballymena) to have our eyes tested and for new glasses. During both visits we were looked after by Ellen who took the time to sort us both out with a fantastic pair of top quality glasses. During our visit Ellen was most professional, caring, interested, genuine and very down to earth! She took the time to listen and used her expertise to identify the right glasses for us both. With Ellen nothing was too much trouble and we both want to thank her most sincerely for everything!!
September 2021 by Susan
John Broderick and his team have looked after me for more than 10 years now. The service is and has always been exemplary, I wouldn't go anywhere else to have my sight looked after. Ellen helped me sort out some new (very funky) frames and she was brilliant. There was another lady there, unfortunately i didnt catch her name, who was fantastic also, she gave me the confidence to go for the funky frames and i would say to anyone to listen to the advice the team give, they are great!
September 2018 by Jason Unger
Fantastic staff! Travelling from Canada and broke my sunglasses. Brought them in to fix/replace a screw for one of the arms. They got it done in 5min and were nice enough not to charge. ð??
