March 2024 by Maureen Davidson
Excellent service as always. I have nothing but praise for the customer service team, always helpful and friendly. Welcome to the newest member, Ashley, brilliant addition!
March 2024 by Malcolm Peaston
Ordered heating oil today and they went above and beyond for me as I'm disabled and need heat and after the phone call the driver Connor was ar my rescue ten/ 15 mins later... im overwhelmed to be honest.. thank you all involved at carsliels fuels ??.Thanks so much carsliels.???
November 2023 by Peter thompson
Good fuel prices.
October 2023 by Emma Mccormick
Fantastic service
April 2023 by KAREN PATTERSON
So disappointed by my experience today with Carlisle Fuels. 24 hours without heat and water. I am withdrawing my custom with immediate effect from all businesses managed by D and W Carlisle. The lack of customer service provided by Carol in the Oil Call centre was astounding. A small gesture to resolve the situation created by Carlisle fuels would have sufficed to retain my business. Just remember how hard it is to secure new customers. It is more cost-effective to.look after loyal, long-term customers. Shame on you for your appalling attitude to customers. Your lack of judgement has cost you £2000 of my business and I shall share my experience with anyone interested.
January 2023 by Evan Marshall
Paid extra for guaranteed next day delivery on 19 January 2023. When the oil hadn't turned up in mid-afternoon I phoned up to ask what time it was coming at. Helpful and pleasant girl on the phone but the driver told her he wasn't going to deliver to me today, but hadn't bothered to let anyone actually know this. The manager then decided to do nothing at all even though I made the company aware I had no fuel left and was sitting in freezing cold. Unable to deliver the service I was charged extra for, didn't keep me updated and wouldn't budge a single inch to help me when I needed them. Avoid this company at all costs if you need oil quickly.
December 2022 by Paul Crawford
Always a friendly and prompt service. Any time I've run out of oil they've either delivered same or next day.
November 2022 by L J.B
Cheapest price I could find online, quick delivery. Will definitely use again
November 2022 by The ultimate Game
Bad customer service, speaks over customer. Felt like they just didn't want to so their job and help.3 phone calls to sort the situation out.
November 2022 by Louise Hunter
Use carlisles regularly and I find it easy to shop in .. Good friendly staff
November 2022 by Stevie Rea
Fairly priced but still expensive
November 2022 by David Brown
Great service
November 2021 by Anne Watson
Carlisle shop has got very expensive from its refurbishment, but always clean and well stocked out.
November 2021 by Carmel Neill
Always reliable. Would recommend
November 2020 by Adrienne H
What can I say. Marcus is a fab guy and an asset to your team! The price was cheaper than local businesses in my area and the office staff were much more obliging and friendly. Could not ask for a better service.
