January 2024 by annie braniff
My grandmother bought a divan bed base and at the very start my grandmother had no issue with the divan bed then there ended up being a fault with one of the drawers that it wasn?t able to be opened so this meant she wasn?t able to use this product as well as she had hoped and she did go to the store on three different occasions to try and get this issue sorted but no one from dreams ended up coming out to sort out the issues with the bed she bought this bed since she needed more storage and it did cost her quite a bit of money at the time when she had bought it. She was very disappointed with the bed and the service she had been given since they should have sorted this issue out when she first came to them not when she had to come to them more than once. Wouldn?t recommend them
April 2023 by Ron Shanks
Bought a Bed and Mattress , it was delivered on time and the men that erected it knew what they where doing,they also took the old bed away ( For a Price ) . Staff in store very good . Would return to this Store.
April 2023 by Fiona Shaji
Extremely nice service, explained prices very well and offered drinks
February 2023 by Lorna Malcolmson
Went to Dreams Bangor store todayGreat experience. Was approached by a staff member as soon as we entered store. His name was Ryan. Showed him the mattress we were looking for. He took us over and showed us the mattress and offered us both coffee while we looked at the mattresses. Left us to lie on them and take our time. We choose the one we wanted and also ordered two new gel pillows. The mattress was delivered home to us straight away this afternoon by Ryan. Pillows will be in during week. I only wish when you go to purchase something from a big store the staff would all be like Ryan.A very helpful member of staff.Would highly recommend If you going to dreams Bangor look for Ryan.A very happy customer today and can't wait to try out our new MattressMany thanks RyanLorna
December 2022 by Aaron Coey
Friendly service as soon as we went through the door, Edward was very helpful and gave us a tailor made service with no hard sell. We had planned to go to a couple of other bed retailers but there was no need after this.
November 2022 by Cathy Hartley
Called in for some advice re mew mattress
October 2022 by Peter McFarland
Excellent service. I ordered a single bed and matching bedside table. Promptly supplied and delivered. 1st class retailer highly recommended.
June 2022 by Geoffrey Annesley
Looked after me great all ways go to dreams for bed
February 2022 by NavyCamera96-1
We purchased a £1000 mattress 7 months ago Despite both myself and wife never having any health issues we now Suffer from seriously bad backs. It is only fit for going in the skip dreams Customer Services is A complete RIP OFF Ignored emails No returned calls Sent a engineer IF you can call him that Absolutely pointless test as if was manipulated right in front of us pulling up memory foam Etc CS say test in their favour so Nothing they can do UNBELIEVABLE NON_EXISTANT CUSTOMER SERVICE!!!!! We are tired beyond belief trying to find a reasonable solution where we feel we have been treated in a Shoddy manner Take it that?s it We have now washed our hands with Dreams or Lack of NIGHTMARE COMPANY please do your research Don?t be fooled with the 40 day exchange blurb or take out Mattress Insurance not worth the paper!!!!! (34599) before a CS bod come up asking to make it look like they care. YOU WILL GO THROUGH THE DREAMS MEAT GRINDER. AVOID AVOID AVOID
January 2022 by Jackie McAtamney
Very helpful young man (Jamie) provided all the information we needed to help us to decide on the mattress we wanted.
January 2022 by Vardon Hagan
Well informed and pleasant staff, smallish showroom, limited ranges, but worth a look.
July 2021 by Michelle Hampton
Bought a single bed today with dreams. Rachel was so helpful in helping us with our purchase. Rachel was so pleasant and lovely, so refreshing to go into a store and receive great advice and excellent customer service ?????
July 2021 by John Adendorff
Dreams! More like a nightmare. Ordered mattress a week ago, told would not be available until January. I decided to ask for a cancellation as l did not really want to wait that long. I rang their office, a week later, in Belfast and was told after 24 hours of ordering there was a 20 % penalty payment for cancellation. Absolutely fuming!?.Eventually found the clause in the small print. I think the sales should have mentioned this at the time of sale. I will not cancel this order but will not shop there again.
July 2021 by Michael Cole
If you are looking for a bed and a mattress then this is the best place to go Thomas and his team are fantastic when its comes to helping you no pressure at all and the price range is varied so get down to clandeboye retail park you wont be disappointed you have tryed the rest now try the best and many thanks to Thomas and his team polite courteous and above all helpful from Michael and Jennifer
July 2021 by Marzena Creighton
Recently I have been shopping in Dreams/sofa time.I found staff to be very friendly and helpful, nothing seem to be to much trouble. On top of that prices are very good. Its definitely a shop to stop at if you looking for bed, sofa..
