December 2023 by Diane Crothers
Lauren outstanding customer service. Thanking her so much for sorting out and ongoing problem. No one seems to take ownership on the phones when you ring. Foreigners not understanding what you are talking about. Lauren took on a problem outside her shop remit. Excellent.
December 2023 by Steve Hamilton
Visited today to upgrade and ended up getting up and leaving due to the aggressive, ignorant, impatient idiot with the vile butterfly tattoo on his neck. He didn't have a clue what I was talking about. An absolute horror of a human being. AVOID THIS STORE!!!
November 2023 by Beth Coulthard
Leah solved my Apple Watch connectivity problems quickly and efficiently - she was very knowledgeable and helpful. This followed six calls to o2 tech support & two to apple, with no one able to fix or understand the problem. Great customer service!
August 2023 by Luke and Claire Richards
Lauren at the Bloomfields O2 store was amazing. Her customer service was second to none. Thanks for being so attentive and kind. Claire. (Visiting from Tasmania, Australia)
June 2023 by Laura Harr
We were served by Ryan to upgrade our phones, couldn't have asked for better service and really good attitude. A real asset to your company.
April 2023 by marion Wilson
One member of staff needs to learn how to deal with customers. "Manners maketh the man ".Pity I have to have a star to post a review they don"t deserve it thanks to the person concerned.
March 2023 by Kate Bradley
was in earlier on with my dad who doesn?t have a clue about phones , some wee blonde boy was trying to help him. Was the rudest , clueless , most unhelpful person i?ve ever met. was giving dirty looks behind his back which i could see? shouldn?t be in customer service if you?re like that. would need to learn some customer service before talking to customers again
December 2022 by Jolene Galbraith
I only went into change my payment method on my 3 phone contracts, I got cheaper deals on all three contacts and even better that I was given a new galaxy tablet. The girl was extremely helpful and friendly and it didn't take that long to have all three changed
December 2022 by Dermot Gillespie
Called into this store on Sunday asking about a Samsung Smart watch young girl who talked to us had a face on her like a busted sofa....if she doesn't want the job give it to someone who does..every time we asked her about the above she looked at us as if to say REALLY no customer service skills at all..
October 2022 by Gary Gibson
Friendly and first class help in providing information, helping choose a phone. Assisted in setting up new phone. Recommend the store highly. The staff member Alex was first class.
July 2022 by Elaine Gillespie
The staff really helped me in my hour of need, but do check that they are open if you are travelling in
June 2022 by Thomas Duncan
Cracker people, patient and very understanding,I'm a tube when it comes to technical stuff,they sort me out when I've got a problem,good bunch of staff,brings me assurance when I'm stuck with phone ? t
June 2022 by Game ?Gaming videos? Runner
Good spot to get a new phone and friendly helpful staff.
April 2022 by Lynne Mulligan
Dave was able to give me a wide variety of information on a number of issues. Will be back with my PAC code.
April 2022 by Caroline Stoneman
Called onto o2 shop this aftenoon to get my ringtone extended and voicemail turned on as it keeps turning off . A mature female staff i sppke too appeated to be very abrupt. As i told her the number she puts in ti extend the ring tone and turn on voicemail does not regester. A guy phoned my no and yes it did work. By the time i got to aurora leisure centre my phone had rang . The voicemail had been disconnected. This has happened so many tmes with this code.So now I still have no voicemail yet agaun. ALL the rezt of the team are excellent.
