January 2024 by Oonagh D
Very unhelpful with return. Supervisor (female) rude ? turned and walked off without making any effort to process a return in perfect condition (unopened). Argos customer service later resolved issue over the phone in 2 minutes ? very professional and efficient.
August 2023 by Marie Mahon
Girl was helpful knowledgeable +respectful, will call again I try yo get this young lady to serve me
January 2023 by Séamus Murphy (GuinnessWitch)
I was asked to review this place.
January 2023 by Michael Ballintine
I have to add to peoples bad experience. 2 queues for collection and I was in the first q and ignored for 10 mins. The guy with the glasses, not the younger guy needs to be retrained in customer service. No stairs from me, horrendous. To add ordered a item for collection and it was delayed 6 days which meant had only 1 day to collect rather than the usual 7. When I tried to pick up on the 8 days I was told it would be sent back and couldn?t get it even thou it was there. Argos policies are seriously flawed!
December 2022 by The Travelling Camera
Very helpful staff. No waiting on purchase either. Saves a trip into town too so a welcome addition to Forestside
October 2022 by Philip Allen
Ok if you check stock or order what you want beforehand.
October 2022 by Cornflakes Packet
Head office need to educate the store management and staff on the Consumer Rights Act 2015 and honouring warranties. I returned my faulty product three times with the receipt and each time quoted my consumer rights. Each time they fobbed me off to the manufacturer even though it is the retailer who is responsible. When I phoned Argos HQ they told me that 'some stores take a different approach'. Unfortunately for Argos consumer law is not something you can pick and choose.Thankfully Argos Holywood Exchange did a straight swap and their well mannered staff member even commented that the Forestside branch is renowned for not honouring warranties. Sort it out.
March 2022 by marc butterwood
Brought back a scooter which was £250 to argos forestside. Before I even had it on the stand to show it had stopped working, the woman with glasses, working Saturday morning, 28 February 2022, said not to do it, she would not deal with any complaints for any item purchased 370 days ago. She gave me a phone and told me to ring the manufacturer as she would not have anything to do with the issue.And when I had the phone? She stood and laughed with her colleague about it. Actually. Treated like scum, while my two children had to watch. I cannot emphasise how much you need to avoid this branch of argos.
May 2021 by Gary Jameson
Thanks to Alison for being able to refund my Mum's purchase, which was not what she expected. Well done! ?
November 2020 by Peter Morrison
It's an Argos, pretty easy to get into, helpful staff that direct you on how to get what you want, god service.
November 2020 by Rainbow squish
Bought a new tv and was helped to car by eoin, who was so friendly and pleasant, even though I had parked miles away! He even took my trolley back for me and really couldn't have been nicer!
October 2020 by d web
Argos managed to send a delivery driver to me without my order: a very odd conversation on the doorstep and a waste of a day. Rather than resend the item, Argos marked it as 'returned' and kept the delivery charge. Now have just wasted another day after being told to be in for the delivery between 7am and 9pm (!) but they decided to just not turn up this time and only let me know at 10pm. They have refused to deliver to one of their own stores to hold items for us. Their help chat system likes to use smiley emojis which is unhelpful when you are trying to find out why their delivery system is so utterly inept and bureaucratic. Would not recommend and would not use again. Would give 0 stars if I could. :)
October 2020 by Craig Walsh
Very helpful staff.
September 2019 by Dog Lover
I totally agree with a previous reviewer (Eimar Dorman) that the Manager at Argos Forestside is a rude, unhelpful, cocky and arrogant young man who would need to learn some customer service skills and common courtesy. Other staff in the shop helpful and friendly â?? but overall not a patch on other Argos stores for good customer service - I only use the store for convenience.
June 2019 by Eimar Dorman
Extremely poor service , cheeky and unhelpful asked to see the manager and turns out i was speaking to him, says it all. Understand now why there was only 2 customers in with that attitude and service.
