September 2023 by Adam Binu
One of the worst terrible bank , so many good banks never ever go herePeter , Neil these staffs attitudes are terribleAlways hurry back to home open at 10 ,am so many breaks , hurry to close 3.30 pmNo money withdrawal if money from hsbc bank ..? How does that make sense ? Please don?t waste your time
January 2023 by Paddy Flynn
Lots of help both in branch and on phone and to put a face to your talking to online or in branch great job. But keep remembering this it?s not people?s fault it?s the well paid people that are putting some of your clients into debt. Please remember their suffering please Boi step up for your people.
January 2023 by Colette Kane
Helpful and cheerful
September 2020 by Chris Sweeney
Debbie, A+++++. Thanks for your help today to get the issue resolved with account much appreciated..
February 2018 by Irishugs45
As banks go.
July 2017 by Stephen Cooke
These people are typical bankers, need I say more. They're unhelpful, tell you lies, all smiles when they speak to you but are simply there to rob you. When I was doing well they phoned me up making me "business" offers. Which in plain English means they seen how much money was going through my account and wanted a cut. When I wanted a mortgage, their adviser told me a pack of lies once again thank god I opted out DO NOT DO BUSINESS WITH THESE PEOPLE
January 2017 by Joanne Wilson
My son has been trying to cancel his over draft for over 2 weeks not happy at all
December 2016 by Andy McDonald
Why say they open today on all there info pages only to get down an find out they were closed better info boi. Complete waste of two bus journeys an time well miffed
November 2016 by John Haughey
Waiting on a bank card over a month ??
September 2010 by Paul G.
So generally speaking, banks are banks - lodge money, apply for loans, pay bills, blah, blah. Typically they're annoyingly busy at lunchtimes and on Friday afternoons. This bank isn't really any different. The staff are friendly enough and they have that 'quick deposit' slot, where you can fill in a form, pop it one of the quick lodgement envelopes along with your cheque and/or cash, and you avoid any queueing or waiting about (incidentally, if the banks want people to use this service more - as they're continually urging customers to do - then they should empty the quick lodgement deposit box more than twice a day. If I lodge money through this system then I don't want to be waiting two or 3 hours for it to show on an account). However, a cautionary note here for visitors to Belfast: if you're going in to exchange euro for sterling, check the denominations of your notes. It was publicly highlighted recently that a visitor to Belfast was left in a bit of a pickle when they went in to change a 200 euro note. The bank said that they couldn't change the note - fraud protection, apparently. They said that all they could do was take the note, send it to have it checked, and exchange it after that. This process would be expected to take two to three weeks and was the bank's policy on all denominations over 50 euro. Hardly a useful solution for any visitor to Belfast. In fairness, I did read recently that due to the fact that higher denominations of euro notes are being used for money laundering (500 euro notes have subsequently been withdrawn), fraud measures were being put in place to limit this activity. I'm not sure if all banks are using this policy, but visitors should be aware of it.
