October 2023 by Eilish Shirley
Dirty tables, floors and the toilets were absolutely disgusting.The whole place looked like it hadn?t been cleaned in weeks.
September 2023 by Amber Bereznyckyj
They must of turned themselves around reading some of the previous reviews, because the toilets were spotless and the service was brilliant. The workers here are the friendliest I?ve encountered for a cafe Nero (but then again I?m a Londoner so perhaps the bar is to the floor ?) anyway, made my day as a solo traveller.
August 2023 by Giuseppe Base
They don't have ice for cold drink in summer, there are 2 toilet, one does not work, the other one is like this
August 2023 by Abby Lacey
Disgusting coffee and worse toilets! Absolutely filthy! Staff are only redeeming feature.
April 2023 by Anna Davison
Disappointing experience. Had run out of tea- only decaf tea available. Bought a chilli chicken sandwich which was heated up but barely. The inside of the sandwich was still cold and the bread barely toasted. Noticed after that the sandwich fridge was apparently not actually working but food was still in the fridge so must question the safety of sandwiches? Toilets downstairs were out of order so were directed to the upstairs toilets which were unclean and severely lacking- no soap, toilet paper loose (and dirty) on the cistern, hand dryer didn?t work. Shop itself is untidy and many unclean tables. Needs work.
April 2023 by Maria Surskova
I have a negative experience. I paid 2 different prices for the same drink twice. The staff lied to me and didn't refund my money. I am disappointed.
April 2023 by P P
Don?t waste your time here. There will be nice staff in the Nero in three minutes time.
November 2022 by J Caughey
Called into here today male staff member slammed front door in face as I was entering when he was walking in obviously this staff member wasn't in best form,, this cafe nero isn't clean from dirty seats, floors etc ??
October 2022 by Silvano Brecevic
Poor all around. A bit dirty in both the dining area as well as the bathroom. Poor value as the pre made sandwiches were overpriced. As well, one of the sandwiches was mislabelled resulting in an incorrect choice. We brought this to the attention of the staff who did absolutely nothing. Staff at the time on Monday October 10 2022 at 2 pm at the Belfast store near City Hall could care less. Quite disappointing. Don?t waste your money supporting an establishment that does not seem to care.
October 2022 by Her She
Usually pretty busy, the regular lovely staff are always run off their feet, always welcoming and personable. Then when they?re taking on students and trainees who have no real intention of working? (do you get subsidised for that) expect longer waits, while the regulars do the jobs of three people, You can expect a little longer a wait, ,understandably slower, especially when they (the newbies) are on their phones mutilating your latte milk to a burnt indigestible waste of money? whilst on their phones and in full in view of regular paying customers?Shout out to the proper staff! The dedicated without whom You wouldn?t have any customers ? ??
September 2022 by David Streeter
I needed somewhere to pause whilst waiting for a meeting. A tasty chocolate milkshake kept me going until the meeting. Quick and polite service with plenty of free tables when I visited.
August 2022 by Beta Blue
Brought wrong food. Wanted to charge me for it. Couldn't get their app thingy to take it off and back on correctly. Muttered that it was my fault for ordering the wrong food. Coffee getting colder. Queue getting longer. Asked to just refund, nothing doing. It was either drink cold coffee and wrong food, kick up a scene (to who exactly?) or shrug and walk out, no coffee no food no money no apology.I complained to their Web help. Two guesses how much help that proved to be.
June 2022 by Michael O'Callaghan
Great coffee from Katie would recommend ?
June 2022 by Jeremy Caughey
Nice little coffee shop friendly service and staff,, nice enrough milkshakes,,, ??
April 2022 by petula blair
My parents and I called at Cafe neto on Easter Monday. I ordered coffee and a lemon muffin. It was so moist and tasty I haven't had a muffin like that in a long time. Service was great and the staff so nice and friendly.
