October 2023 by Ben Hegan
I had a couple of great experiences at this store in the last few days. I went to get some new black formal shoes at about 18:00 and it was quite quiet. The young assistants didn't approach me but when I asked them if they had a particular size in the shoe I was interested in they were very helpful indeed. I tried another size which felt a little big but bought them anyway. I tried on at home with the correct socks and they were still quite big. I went back at lunchtime today. The store was very busy, but the manager Geraldine was wonderful. She was able to multitask and deal with multiple customers at once - not sure where her other colleagues were. I tried a smaller size, then she measured my feet, followed by suggesting an insole which solved the issue of the shoe being too big. She clearly knew exactly what she was talking about and is excellent with people. I had my receipt so was able to do an exchange and then just pay for the insoles. It was a pleasure to deal with the staff here, particularly the manager Geraldine! I got some great shoes that should last me for a few years anyway and along with the exceptional customer service it left me very happy. I would have no hesitation in returning to this store the next time I need some shoes! Highly recommended!
October 2023 by Michael Kelly
Staff very helpful as always! Selection of shoes great too.
August 2023 by Nando DG
For shoe fittings, book an appointment. I was able to give my name and walked through and got helped immediately.The staff were welcoming and we were helped by Ispraha. She was brilliant and very professional. She was personable and made great conversation while fitting.From welcome to goodbye, we were treated very well and got some great quality shoes.
July 2023 by J D
Went in yesterday to get my daughter fitted. Lovely girl Lauren fitted her she was extremely helpful and for only being there a short time was excellent. Highly recommended!Such a shame myself and my friend witnessed her being barked at by I can only assume was her manager.This girl dosent deserve to be spoken to like dirt on your shoes. You have no respect for anyone the way you speak to your staff. I wasn't the only one to notice. I overheard several customers talk about what they had witnessed. Just because you are manager dosent give you the right to bully your staff!!I hope everyone who hears it complains as head office need to know that your behaviour isn't acceptable in front of customers as dear knows how you treat your staff when the shutters are down!
June 2023 by Bronagh Gordon
Tara was so lovely, helping get my son Levi fitted for his first shoes. She gave good selection and advice and was so friendly and gentle with Levi. Great service
May 2023 by Katie Mccammon
Went to Clark?s forestside today with my two children and had a wonderful experience. Rachel was the one who was fitting both their shoes and she was just fantastic! She was delightful, very efficient, so patient and made it an overall lovely experience for both the kids. We will be back, thank you Rachel!
April 2023 by Sandra Davey
Recently purchased 2 pair of kids trainers. Spoke with Rosa as they hadnt arrived. The most plesant well mannered Sales Assistant who went out of her way to ascertain why they hadnt arrived. Followed up as promised as and notified me of the outcome. A credit to Clarks at the Forestside
April 2023 by Julie Bradley
Staff couldn't be any more helpful even though the shop was really busy
April 2023 by LILY COLLINS
I have two young children and went into this store recently to purchase new school shoes. Whilst the experience was pleasant and the store was lovely. I found one of the managers rude and short which threw a dampener on my otherwise lovely experience.
April 2023 by Niamh Behan
A lovely welcome and great help from Anne & Rosa to choose new shoes for my baby today
January 2023 by Anne Marie Williams
Today I was in the Clarkes shop in Forestside getting my grand daughter her first shoes. Connie was the young lady to measure and fit the shoes. She was professional and very engaging with my granddaughter and daughter. It was a lovely experience ?
October 2022 by patrick mcateer
It was nice and clean and you could see things on shelf was nicely set out
September 2022 by Kenny anderson
Went to Clarks today to get school shoes for my daughter and was helped by a young lady called Annie. I couldn't have been happier with the service I received. Annie was really polite and interacted with my daughter by asking her about school. Unfortunately they didn't have her size in the shoe she wanted but Annie seemed to be prepared for this situation and brought out a couple of similar shoes which she was able to choose from which saved us time looking around again. All in all the service I received was excellent thank you Annie for making this visit a pleasure and I will sure be back for any other shoes I may need in the future
August 2022 by Naomi Williamson
I was getting my school shoes and I saw really cool trainers. The man I that checked my shoes was really good! His name was Oisin.
August 2022 by Megan Kellen
Manager rude and patronising to her young staff. Was looking to get fitted quickly but instead had to watch the manager lecture our fitter and poor girl looked scared. Manager constantly telling her staff off from the moment we arrived to when we left shouting at staff to get out of tills even though there was a long line! Just horrible
