Hate the new till system very confusing. Shop here regularly for gym and horse riding gear. Great store but will definitely be put off by the self service system put into place! Refuse to use them in other stores so hate feeling forced to use them here.
Happy enough with the service, I bought my Triban 500 online last year and it developed a gear shifting issue a few weeks ago.
I made a Click and Collect order of a 6 berth tent online for pick up from the Belfast store one week in advance of needing it. I opened it only to discover that I had been sent a 4 berth tent instead. We had a big family event planned where the 6 berth was essential or the whole event would be ruined. There was no time... read full comment