December 2023 by Conor Jay
AVOID AT ALL COSTS!! I booked my phone in for same day repair, it needed a new battery. What would be the first thing you'd do if a customer asked for a same day battery replacement? You'd check that you have that particular phone battery in stock right? The staff here didn't bother to check, they wasted my time taking lots of details from me in the store, made me factory reset my phone and took it and told me they'd contact me when it's ready for pickup within 2 hours.The full 2 hours passed and we THEN received a call to state they didn't have the battery in store and would have to send it away and it would take 10-12 days for repair.What a useless service, I wasted hours giving my info, waiting around and had my device factory reset for absolutely nothing. It will now take me a couple of hours to setup my device again how it was before visiting this store. AVOID AVOID AVOID.
November 2023 by washfix1
Very helpful staff
October 2023 by William Murray
Great service
October 2023 by Ryan Hamill
Great place
September 2023 by F Goodie
We made an appointment online to speak to a client representative regarding our iPhone cellular data not working. Our appointment was for the next day mid-afternoon. We met with William who was available earlier than our pre-arranged appointment time. He easily located the problem with one of the iPhones and got the access up and running within minutes. William was very patient with our significant lack of IT experience. As seniors and first-time tourists to Belfast, we appreciated his service perspective and willingness to help us resolve the problem!
August 2023 by tom t
absolutely lovely lady took Time 2 explain how my upgrade will work even took the time 2 show me ill be in 2 sign up in the next couple of days many thanks ?
July 2023 by Malachy Donnelly
Change my SIM to EE. Staff were very helpful and got what I needed done.
April 2023 by Yaseen Arshad
Good place. But very limited service facilities. The offers you want from them will not be in the store often. Which is not a decent thing. And specially to reach the customer services on call is a hustle. The network can be a bit funny sometime.
April 2023 by ???
I want the online bill last year, but they don't. It was really disappointing.
March 2023 by Simon Willis
William could not have most helpful fixing my Google Pixel phone. Highly recommend this EE store as it is also the only Google Repair Centre in Belfast 10/10
February 2023 by Stuart Bloom
Needed to replace the screen on my pixel 6 pro after dropping it. Great service all round and very quick, would have hated to send it away for a week to get it fixed. The phone is now as good as new. Definitely give them a try for a screen replacement.
February 2023 by Erin Leighton
Would highly recommend a visit to the team in Castlecourt if you need are thinking about taking a new contract or just need some advice. Went in to change my phone after having a lot of trouble with another provider and spoke with Hannah (Assistant Manager) who went out of her way to make sure I got the right contract that worked for me. Very helpful & the service was fantastic. Thank you, highly recommended!
February 2023 by George Mcnally
After having problems with a flip 3 screen protector cracking I called ee and they told me to bring it to store for repair. After visiting the ee store on boucher Road they told me to go to the one in Castle Court as that is their repair centre and it would be quicker. When I got there the guy took my phone out the back for the repair team to look at.He then proceeded to tell me that my phone warranty was void as there was a few scratches on the paintwork on the side of the phone and because the screen protector was broke which is the reason i was there. He basically said there is nothing we can do and if I take it round to the samsung repair centre they will say the same thing.30 minutes after being at the samsung repair centre I left with a new screen protector installed at no cost and no mention of the warranty being void because the phone was chipped on the side. I'm not sure if he was saying this to try and get me to take out a new phone contract.Absolutely terrible service offered from this store by rude staff who were no help whatsoever. They also did not wanted to repair my partners flip 4 which the screen protector has also just chipped along the middle. After being with ee for over 13 years and spending thousands with this company I will be selling my phone and getting out of my contracts I have with them ASAP.
February 2023 by Kurtis
Very friendly and tentative staff,efficient service and fixed phone issue in no time ?
January 2023 by G Max
Really helpful staff
