September 2019 by Stephen Magill
Great service by nuala. Very happy customer.
May 2019 by Paul McAllister
Great service
April 2019 by Zara Porter
Received such lovely service here. Just went in to get a ring polished, and the staff were so helpful and serviced the ring free of charge. Great experience!
January 2019 by Jack Mcquade
Competitive prices , very friendly and knowledgeable staff .
November 2018 by Katie Coulter
Really helpful service, great choice of wedding bands and bridal sets
October 2018 by Sam Rainey
I purchased a Hamilton venture watch today, the lady I dealt with was credited to that store. Professional, friendly,and pleasure to deal with. I will be back,other high end jewellery stores could learn from this lady. Thank you again Sam.
August 2018 by Murdo McLeod
Idiots and useless.
I got them to change the batteries on my two waterproof watches. One of them came back with the glass scratched and other damage. The staff then refused to accept blame or apologise. After several MONTHS they returned the watch with a new crystal which was very badly fitted. They hadnâ??t resealed or tested the watch to check it was waterprooof (which it couldnâ??t be with a badly fitted glass). It breaks my heart to see what they did to my watch.
The whole time the staff were useles, unhelpful, surly, and refused to accept their companies blame or apologise. I was refused compensation.
Do not trust them.
July 2018 by James Carolan
Update:30/7 still no ring. Emailed them three times in last week and no reply. Shocking shocking disgraceful service.
26/6: management promising to ring me back n they dont. Still waiting on ring. Yes your all right this is stupid now!!! Stay well clear of ernst jones! Lies lies lies ive been told. Disgracefull service. Lack of respect. Still no ring almost 4 months later. They've ruined our engagement !!!!!!
20/6- updated. Told supplier changed now and ring needs to be reordered so No Ring!!! How is this possible. Why was i not told all this back in march? Ive paid in full and promided the 18th . omg worst shop ever. Stay well clear. Make matters worse it is my fiance birthday todsy and i thought as promised ring be ready but now told to reorder so start the process again. Not only ruined her bday but the entire engagement!
19/6/18: another update. Still don't have my partners engagement ring!!!! How many months does it take, originally told 6 weeks!!! Disgraceful service. I'd stay well clear from this shop unless they have it in store do not risk ordering it. Let down and ruined what is meant to be the happiest time of our lives!!!!
23/5/18- emailed them again today as still no reply. Absolute disgraceful service!
22/5/18 emailed customer service last week and still no reply from them. Awful service. Id advise stay clear from this shop!!!
Ordered my partners engagement ring at start of MARCH, was told it would take six weeks to make and be delivered. I paid in full on the 8 march 2018 and guess what I am still waiting on it. Absolute disgrace. I was told 6 wks and I had rang many times about it to be told oh sorry its a mistake on our part and we don't know why you were told 6 weeks. The happiest moment for my partner it was meant to be!!! We were going to go back for wedding bands but now I wouldn't recommend this shop or Ernst jones at all in the slightest. I think this mistake was appalling. 6 weeks turned into over ten weeks and I still don't have her proper ring.
February 2016 by Gary Mc Cann
Great place got my girlfriend engagement ring here
