January 2024 by Mary James
First class customer service from Neil in the Newtownabbey store today. New car battery fitted and 15 point check carried out with a smile. This is why i keep returning to Halfords
January 2024 by Stephen M
Item I bought online was ready & waiting. Only issue I ever have is that they never enter my collection on their system, so for days after, I get reminder texts asking me to go and pick item up!
January 2024 by Brendy O'Neill
Awful. Apparently the kid didn?t have the tools required to replace a reverse light on an Audi!! These cars are quite popular and you would think that they have replaced this before. Not having the tools is a really poor excuse, especially in a place where you can buy tools. Then it took an age to get a refund as he couldn?t find the order even when given an order number and post code.
January 2024 by Deirdre A
Left grandsons mountain bike for repair was quoted £169! Apparently needs new brake pads and chain, when I said it had a silver service 2 months ago (and had only been used twice since) they said it would be £60, £40 for brakes and £20 chain oh and high pressure to take Gold servicepack ! Have lost all trust in you Halfords.
December 2023 by Kevin Mack
Excellent customer service and can?t remember the guys name just know he was ginger and had a massive chin and works in bike but will deffo be back to the store again as I work there thank you ?
December 2023 by DA M
Halfords don't provide any warranty with their car batteries despite what they tell you, despite what's written on the side of the battery, despite a receipt, make no mistake, their warranties are a total scam, go somewhere else you'll not get the same bull. I'll never buy anything from any Halfords again.
December 2023 by Lisa Sinnerton
Booked a car check at Newtownabbey arrived round for them to say they had no booking. (Had to show them it on my phone) then on top of that they said they didn't do headlight alignment as advertised on their website. False advertising at its best!
December 2023 by Ian Mccullough
My order came, just a day later than predicted, otherwise a painless experience.
December 2023 by Ross
Purchased a wiper blade today which I managed to install in the car park myself. I noticed there was a clip included which wouldn?t fit. I went back into the store where the cashier charged me £5 to install the wiper. He reinstalled, as I had done, shrugged his shoulders and said done. I informed him that I had already installed it but was confused about the clip to which he replied yeah that?s just an extra. That?s unfortunate. I expressed my frustration to which he shrugged his shoulders and repeated it?s unfortunate. As I said to him this is the last time I will be visiting Halfords, to which he just shrugged and laughed.
December 2023 by Robertson Marine Services
Halfords is expensive compared to local auto stores but I needed the parts and tools quickly for the safety of my vehicle, and the employee promised next day delivery for parts while I shopped for tools. After I paid a total of £390, and he had secured the sale, he stated "ok so I have your delivery for Friday" (5 days later than promised). But I thought it was next day? "Well thats at latest". It is now Friday and they have failed to produce the parts. I could have purchased them myself and had them delivered from Eurocar parts to my home in a faster time but I chose halfords against my better judgement because he promised next day delivery. Never again. Avoid.
November 2023 by Ha hana
Jack was very helpful and knowledgeable. I will certainly be back. Too class customer service
November 2023 by Andrew Ferguson
Outstanding as always. Click and Collect no fuss and staff at Newtownabbey very friendly and helpful ?
November 2023 by Sarah-Jane Hughes
Brilliant customer service yesterday from a young lad called Jack. Efficient and very pleasant.
November 2023 by Stephen Dempsey
Skateboard for the granddaughter . Lost hours both in person and online with Decathlon only to find they didn?t deliver to Northern Ireland . Sorted online with Halfords in minutes board I wanted bought on the 31st October click and collect and was emailed to pick up in newtownabbey store on the 2nd of November brilliant. Any skateboarders out there or any present hunter recommend Halfords 100%
October 2023 by michelle adams
Brilliant service this morning when I called to get headlight bulbs replaced at short notice for mot. Staff efficient, helpful and got everything done quickly. Will definitely use this service again!
