January 2024 by Ann McColgan
A fantastic shop and the staff are fantastic ? ?
January 2024 by Ian Mullin
Nobody ever answers the telephone, there is no website address on their receipts.if you have a question or query you have to visit the shop and pay the costs that this incurs. ?
January 2024 by Paul Gregg
Everything needed under one roof , staff plasent & helpful
January 2024 by Elena Crawford
Very nice customer service ?
December 2023 by Henry
Great retail selection. Stores have that 'open' feeling, one doesn't feel hemmed in.
December 2023 by s f
Bad customer service. I was going to buy some watch & jewellery for Xmas gift . the girl is sitting in chair all the time with her mobile . Feel like she is customer & I am the staff. I was Asking to show some products & she was in chair asking me which one from far away, no intention to get out from her chair. Show me 1 product with unhelpful knowledge then straight back to her mobile & chair without showing me next product which i have to ask again. Left without buying anything because of her bad attitude .
December 2023 by Rita Melville
Ordered items online ,to the value of £104.99 ,this has been taken from my account but when I check my account there is no order ,and never recieved any updates ,will never shop with them again cannot even talk to anyone regarding this
December 2023 by William Lindsay
Excellent store if you're looking for top brand clothing, furniture, housewares, cosmetics.
December 2023 by Virtual Towns
Great place to shop, although staff on the ground is always thin and difficult to find.
December 2023 by Chee-Binn Soo
I used to love this departmental store as the staff were very helpful but it is no longer the case anymore. I was trying a pair of unisex slippers with different sizes. However, they have a smaller size but it's only available at the women department. I was hoping the staff can help me to get the smaller size from the women department but they didn't offer and asked me to go there to get it myself. I was a bit disappointed with the level of service as I thought the service should be improved after it's been rebranded to a much up-market 'Fraser'.
December 2023 by Elaine McIntyre
Gone to the dogs. Went in for late night shopping mid Nov and it was dead as a door nail. 4pm - 8pm Thursday evening and literally no staff! (No customers either ) The beauty department was like a ghost town, couldn?t see staff on any brand counter (apart from Charlotte Tilbury and Jo Malone). Noticed some new luxury brand counters had been added but again there were no staff to sell anything. I had a gift voucher to spend at Jo Malone but was told they can?t accept vouchers bought online as they?re unable to put them through the house of Fraser till point !!!! I felt sorry for them as I was there to spend it so they got no sale and I had to go home and spend it online ! Crazy. The women?s retail floor was like a jumble sale - again no staff to be seen and only one sale point for the whole floor with one person on it. I remember HOF having a great vibe at Christmas and lots of people . It?s so sad it?s completely soulless now . The previously beautiful Christmas shop is now full of absolute tatt made in China like something from Nutts corner! RIP house of Fraser . New owner has managed to ruin it with greed.
December 2023 by john
Enjoyed a nice coffee in coffee lounge after browsing goods on the various floors. Very well laid out and nicely done up for Christmas
December 2023 by Paddy Kavanagh
House of Fraser is store that has a great variety of goods with value for money items whether it's household or clothing, well worth a visit with a nice cafe for relaxing in After a days shopping, the staff are friendly and very helpful
November 2023 by Alison Corbett
Trying to get through on the phone is a nightmare. Once it rings for so long they put the phone down. Customer services isn't very good when they don't answer their phones. A 2 is even high
November 2023 by Raymond Kirkland
Plenty to choose from excellent staff helpful be back again..