December 2023 by Yasmina Rahmoune
I visited the store today and the staff there were so friendly and helpful. They showed me to a comfortable space to feed my baby and helped me find what I needed offering great advice. One staff member went above and beyond helping me do the switch over to the pram when my baby fell asleep in my arms. She even helped me rock him off to sleep and showed me features on my pram I didn?t even know it had. Your staff are a credit to you. :)
May 2023 by Naomi McKillop
We went in store yesterday to check out the pram and car seat options we were leaning towards in person. Susan was so helpful and answered all of our silly questions. She booked us in for a buying for baby appointment as a walk in and we reserved everything we needed which got us a free £200 voucher to use in store or online when our purchases arrive! Couldn?t be more grateful for the help Susan gave us.
April 2023 by Ross O'Neill
Great one stop shop for all things baby related. The staff are really helpful and friendly making shopping for baby easy.
February 2023 by GN
We had a great experience in the store. Orla could not have done more for us and was incredibly kind and helpful. We'll be back.
February 2023 by Beth Quevedo
They lost my items, they never arrived on the agreed day, they said that my order had already been delivered, when this was not true. I called customer service, they never apologized for what had happened, they made me waste my time, I had to wait 2 more weeks when the products I had ordered were urgently needed. very bad service I am quite unhappy. I called the store many times, they never answered my call.
February 2023 by Beth Salas
They lost my items, they never arrived on the agreed day, they said that my order had already been delivered, when this was not true. I called customer service, they never apologized for what had happened, they made me waste my time, I had to wait 2 more weeks when the products I had ordered were urgently needed. very bad service I am quite unhappy. I called the store many times, they never answered my call.
January 2023 by Martina Saravia
Google, the website AND the sign at the store (!) says it closes at 9pm on Fridays, yet they closed it at 6. The employees were still there and just said they closed at 6 and not at 9 and acted surprised when I pointed out the sign said something different.I?m never buying anything here again, there?s always some sort of problem with this store.
December 2022 by Simon Cordoba
We were today with my wife and 1 month old baby, already decided by ourselves what stroller we were going to buy so it was just pay and leave, they made us wait for 40 minutes till I left with empty hands. Really bad experience
October 2022 by Linabell Duffy
Visited a week ago and had a bad experience. When I asked for a bundle price the sales assistant wouldn't do it for me and made me pay for a higher price. Went to their website and wrote down my experience but no one has been contacted me. Wouldn't recommend to any of my family and friends
January 2022 by Allison Delaney
Visited the store recently and after browsing for a short while we were approached by Orla to ask if she could assist. We were talked through the products on offer and in particular those we needed most. So much time was taken with us and we valued her opinion on the options available, in particular the car seats on offer. Although we did not have an appointment, at no time did Orla make us feel we were being rushed. Thank you so much for your time and knowledge Orla. It was very much appreciated by my daughter and me. Made a refreshing change from other stores that just wanted to sell items - whether we needed them or not. Every store should have someone like Orla.
October 2021 by Debbie Martin
Visited today. Shop assistant was could at best be described as a abrupt and at worst as condescending. My daughter and I will not be back.
July 2021 by Stephen Jardine
Just a quick note to compliment Orla for all the help she offered my wife and I this afternoon. She was excellent, giving us practical ideas with regards to all forms of baby needs.
June 2018 by Iyesha Bennett
Absolute favourite store to shop in, Iâ??ve purchased everything for my baby here including my Ocarro pushchair and my nursery furniture, staff are so friendly and will always go out of their way to help.
January 2018 by Curt
Fantastic customer service. Staff are very helpful, me and my partner purchased our first pram and were very welcomed and helped every step of the way.
January 2018 by Sarah Scullion
Our personal shopping experience with Victoria Square Store Manager, Orla, was amazing. First purchases for first baby ?
