September 2021 by Gerard Bingham
No waiting time great staff Ann-Marie took me through everything about my phone thank you.
September 2021 by Ellen Curran
New phone needed. Helpful friendly staff.
August 2021 by Tommy Kietly
Excellent service and very friendly staff
July 2021 by Ann Martin
Called into 02 shop on july1 St. This week and was amazed at how well I was treated compared to another 02 shop who's name I need not mention. Served by a very nice fellah called Chris. I could not believe how well I was treated and the time he took getting it all sorted. Delighted with my new mobile phone. Will recommend Chris. First class personality. My sister agrees. We will be back. Thank you. Chris from Ann martin
July 2021 by Ciaran Cairns
They sold me a broken phone then denied it was broken. I have to return for the second time tomorrow to get a replacement device. Checked with 02 technical support and they have said it's not a signal problem. Debbie from 02 was unhelpful and manhandled my device also denied it was broken
July 2021 by Safwan Shaikh
Very helpful and friendly staff!
October 2020 by F Oredugba
Got a deal that turned out not to be cost effective in comparison to another o2 store over in Scotland. Went back the next day to explain and hopefully get the deal matched. Didn't get the match, which was fine, so I requested a refund.\\n\\nI was told in a rather hostile manner that the refund request would affect my credit rating and I could possibly not get another o2 line elsewhere, for another 3 months.\\n\\nWhat an elaborate story that turned out not to be the case, I went down the road to EE and got excellent service, a top credit rating and a much better phone deal.\\n\\nThis store needs to learn from the o2 stores elsewhere that are very friendly!
October 2020 by Jill Murphy
Went in store today and took out 2 contracts, Nathan couldn't have been more helpful, he answered all questions and was very knowledgeable when it came to the best package to get. Very welcoming and enjoyable experience will definitely recommend a visit to this o2 store. Keep up the good work ?
May 2018 by Bill Halliday
Provided a helpful, effecient service.
January 2018 by Dreaming Kitties
O2 has the best customer service.
October 2017 by Florence Roberts
I needed a bit of help with my phone so called in to Castle Lane. I was welcomed by Jude, who was very pleasant and helpful. We talked more about my usage and he was able to find a more suitable tariff for me. I then asked about IPhones, as I wasn't sure if O2 sold them or not, and I wanted some info for a friend. The offer he gave me was tailored exactly to her needs, so I was able to text her the info, which she was delighted about. I felt that this offer would also be suitable for me, so I ended up buying a new phone!
Our young people get such poor reviews these days, but I must say that this was my second excellent experience of outstanding customer service this afternoon, both by young males.
March 2017 by Frank Connolly
Great service here with Megan helping my Dad pick a contract and handset to suit him. No upselling and good selection of devices.
