August 2023 by Louise Gallagher
I've been coming into Castle Court for 3 years and the experience is fantastic never once have I left with a bad experience. The store should be 5 stars on Google reviews all the staff have been brilliant when I've visited the store. A credit to the management team who have trained them.
August 2023 by James Maguire
Brilliant store ? and amazing staff especially the manager. Purchased a phone off Kerry Anne who was terrific and got after service care from a camp bald guy who helped me with my Facebook issues and Gmail.
August 2023 by Iskra Atanasova
Popped in as an impromptu visit to check out any deals on Samsung phones together with watches, I also wanted to actually see said watches, and enquire on how the watch contract works. The moment the shop attendant realised I wasn't looking to buy straight away, they became dismissive (felt like they were pointing me to the door), answering my questions quite abruptly, telling me they will help me when I go back in to buy. Fair to say, I will not be back to buy from them.
August 2023 by michael mccracken
Polite staff, I had to visit the store a couple of times for my queries. The online staff were very rapid with a response they have been kind and considerate with me as a customer threw the years ??
June 2023 by John Wilson
While Castle Court isn't anywhere near what it was many years back, there are still a few shops worth a visit, including Jack Jones, Schuh and O2. I guess everywhere suffered during Covid (and after), and it looks like those years took their toll on this store, with Debenhams going. However, as above, give it a try, with the toy shop still here by the way, The Entertainer.
May 2023 by Lisa P
The staff in this o2 store are awful. They don't know how to speak to a customer or what it means to help a paying customer. The other store is the best branch in Belfast Centre with great sales people. I get all my upgrades done there. Considering where I live Castle Court is my closest store and I now won't use it CASTLE COURT O2 IS AWFUL. Avoid the place - save time and visit a different o2 branch - where you will get everything you need with a smile and a thank you.
February 2023 by Michael TJ
Walked in today to purchase a new phone/upgrade.. was the strangest experience I've had in a long time... not been told to sit there by anyone in years lol... em decided to take my cash somewhere else, somewhere that cares...
January 2023 by No_Name
In over Christmas to purchase an item, worst customer service I?ve ever received, this was over 3/4 weeks ago and still can?t shake the bad taste it?s left in my mouth. I?d recommend anyone avoid this store at all costs.Edit - Walked away without purchasing anything, £1200 walking out the door.
December 2022 by Matt H
The staff member who helped my mother rather sadly gave her completely incorrect information, leading to her purchasing an item that was useless to her. It is unfortunate the staff are misinformed on their products and seem uninterested in matching customers with the appropriate item.
December 2022 by Liam Mcguigan
Took a 3 year contract out in store having issue with the phone 7 weeks later brought phone into get issue sorted the staff are a disgrace so rude no interest in helping me at all was a different story when i was taking a new contract out they couldn't do enough!!! Need sacked the lot of them
December 2022 by Chris Joseph
Went to check how long left on my contract. Was helped out by a young lad called Caleb. Excellent customer service and very helpful.
December 2022 by Paula Reforzado
Very good customer service, very approachable and detailed when it comes to the explaination of the product.
November 2022 by Paddy Curley
Couldn't have been happier with the support I got totally overwhelmed with the help the guy was great in store done everything for me and I will be surely be back very pleasant people in store thanks 02
November 2022 by Geraldine Kane
Went to 02 Castle Court today as was having some trouble with my iPhone! I spoke to a lovely gentleman who helped me beyond my expectations. Fully recommend this store
November 2022 by Stephanie Cheung
Brilliant service from the moment we walked in and helped with exactly what were looking for with a great service and left very happy and will have one happy child also ?????
