November 2023 by Frances McHugh
Fantastic service from the whole team.Our main assistant was Charlene who was incredibly patient, thorough and has excellent expertise, as well as being very personable.Thank you very much ?
October 2023 by Ann Corry
Went in this morning to upgrade my phone and move contract from Business. I selected a phone but when I asked about if they would set up the new phone. I was told they don?t have WIFI and mobile data could take a long time. I have bought all my previous phones there and the guys were extremely helpful. I was offered a leaflet to do it myself. As a senior citizen I would find the set up challenging. Very disappointed with the service.
May 2023 by Jacky Mason
Not even an O2 customer and Alex sorted me out... excellent customer service.
April 2023 by Tiernan Mc Veigh
The worker James delivered amazing customer service and helped us in everything we needed and got us sorted
March 2023 by Billy Ritchie
Very helpful glad I went to it will go back again with any problems
February 2023 by Tim Murray
Helpful staff that know their stuff.
February 2023 by Anne Mcknight
James fixed my phone .He was such a friendly helpful young man.
December 2022 by Gayleene Tyler
The customer service in forestside is appalling. I asked for advice twice from them and was told yes no problem bring all in and we will sort...went in 3days before Christmas and got all set up or I thought they had but on Christmas morning the two presents wouldn't work...I went back into the forestside branch and when I explained they told me they couldn't help ring customer services. I then waited for a phone call from the manager from the branch needless to say it never came I had to contact them again....and he was anything but helpful either....I contacted another 02 shop and explained when I went they all all sorted inside 10mins.
July 2022 by Vu Bear
Help me sort out my sim card problem with no fuss
June 2022 by Nichola Crawford
Was instore on behalf of an 80 year old lady whose phone hadn't been working for a couple of days. Got the problem sorted super quick by Conor. He was really efficient and friendly and even got her moved to a payment tariff that was cheaper and better suited to her needs.
May 2022 by jim henry
No tech guys there I needed help the guy was too interested in selling me a new phone.
April 2022 by Denese Carberry
James helped me yesterday with my iphone.He was super friendly. Super efficient. Super knowledgeable.Promote this guy. He is amazing.If I had a place in my business for him I would poach him. So few young people in the workplace are this impressive. Thanks once again James.
April 2022 by Jacqueline Irwin
Dealt with James today, he was very knowledgeable, friendly and professional and would highly recommend.
March 2022 by David B
Just trying to speak to ANY shop in Belfast, no-one is answering the phones. So, Ive tried 02 helpline a few times, no-one is able to help. it may be that as a bank holiday here in Northern Ireland, they may be closed, but even 02 themselves don't know and can't even get hold of the information about their own shops, customer service seems terrible to me.
February 2022 by Tony Flanagan
If your looking a pay as you go phone don't bother ...a staff member looked down her nose at me when I made an inquiry on behalf of an 84 year old who lives by herself ..I was absolutely furious went to Vodaphone were a nice LADY sorted me out.
