January 2024 by Kate Mckenny
Awful only 1 member of staff actually working he was very young on tills and trying to find sizes. About 10 people walked out as no one on tills at times. Asked a girl to help us and she was soo rude that we dared interrupt her so we left. Will not buy there ever.
December 2023 by Micah Kingston
Terrible wait time. had one shoe couldn?t find the other
November 2023 by Beverley Cooke
Staff were so friendly and helpful. Jessica help me find the perfect foot wear and made my experience in store very easy and enjoyable! Well worth a visit!
September 2023 by Geraldine Flanagan
I'm giving Jodie at the Belfast Shop the full 5 stars because she gave me the full 5 star customer service treatment when I visited yesterday with a returns issue. She has a very professional and friendly approach and took time with me to make sure I was happy with everything. A perfect example of first class customer service.
August 2023 by tom t
popped in today very polite and courteous staff ill be bk 2 get them trainers soon
July 2023 by Jessica Cupples
my partner and i were here today and we picked out a few shoes to choose from and the staff were avoiding them and serving others. i then took the shoes and they served me straight away even though we were right next to eachother the blatant racism shown by staff was disgusting and i wish i had got there names to report them
June 2023 by Anna Sav
Went to the store on a Saturday morning in hopes to get some converse, was standing around with 3 pairs trying to get the staff to help me out, after not getting any help and noticing that other people were standing about waiting for sizes, I left and went to Schuh. There I got asked if I need help minutes after entering the store and bought a pair there.
May 2023 by Sharon Muldoon
Visited store on Saturday and have never experienced such chaos in a shop in my life. Couldn't find staff for 15 mins then waited 20 mins for shoes. Couldn't tell me how much they were and then queued for another 20 minutes to get to till. Once at the till waited another 5 minutes for them to find them as I wasn't trusted to carry them to till.Totally unbelievable experience and I will never shop there again and I do like their shoes.
April 2023 by Yvonne Beach
Excellent service from Karen . My husband was purchasing Dr Martin boots and Karen went over and above to help and order his size . Also great selection of shoes.Sadly when boots arrived they had to be returned but this was not a problem and again service from staff was very good. Again special thank you to Karen
March 2023 by SREEJITH RAMESH
Got fair selection. Prices are average. Got great discounts.
December 2022 by Sharon Yearl-Wallace
Visited the store on Friday and the customer service was awful! The staff were not really visible, several customers were asking other customers if they worked there! The staff do not wear any type of uniform and a couple were very scantily dressed which looked really unprofessional! Tried speaking to a couple of the staff members but all too busy. Eventually got one girl and had queried the size of mens shoes, she didn't know how to convert so had to try on the shoes to check the sizing. When I asked her for the other shoe, we waited 15mins and she never reappeared so we left the store. So many other customers left too while I was waiting, appalling customer service!
December 2022 by Eleonora Filippi
Good selection of shoes online but very poor/ none customer service in store.
November 2022 by Roy Graham
Staff very helpful good bargains
September 2022 by Alyson Wilson
Had a lovely experience in-store today. Was shopping with my young daughter and was aware of a man who was obviously on drugs or something who was also in store. An assistant was bringing him shoes after shoes, being very gracious and attentive to him till he left. I later found out she's the manager Karen as I couldn't help but compliment her on how she handled what could have been a very difficult situation. Karen said that she preferred to deal with the man herself rather than leave it to the younger staff. Lovely lady and my daughter got fab converse too.
January 2022 by pam wilson
Dreadful experience. No returns policy for an online gift. Worst store and won't shop there again.
