January 2024 by H Q
Great deals can't pick up decent clothing and jewellery for any cheaper than here
January 2024 by Rachel Devenney
I wish to express my profound dissatisfaction with the experience I encountered at the Belfast store today. This marked my inaugural visit to this establishment, and regrettably, it shall be my last, owing to the exceptionally poor standard of customer service that was afforded to me.Upon entering the store, I selected three items to try on in the changing rooms, accompanied by my mother. To our dismay, an employee named Pauli Vazquez, with a lamentable lack of courtesy, instructed my mother to vacate the changing room area, citing its use as a fire escape. While understanding the necessity of adhering to safety regulations, the delivery of this directive was marred by a notable absence of politeness, with the employee suggesting, rather unsubtly, that my mother was an inconvenience.Despite my attempt to overlook this discourtesy with a nervous chuckle, the situation escalated further. The aforementioned employee, Pauli, engaged in a derogatory conversation about me with a colleague while I was within the confines of the changing rooms. Upon addressing her concerning this unprofessional conduct, I was met with raised voices and a profound lack of hospitality, leaving me feeling distinctly unwelcome.The reprehensible behaviour did not go unnoticed by other customers, including my mother, who were equally appalled by the situation. Expressing our intent to report the incident to management, we were disheartened to find that Pauli had apparently pre-emptively provided her version of events to the individual behind the cashier desk in a language (presumably Spanish) not understood by others. Subsequent communication with this employee at the cashier desk, who identified herself as the manager, revealed a striking absence of apology or accountability. Throughout our discussion, she maintained a disconcerting smirk, seemingly indifferent to the gravity of the situation, and eventually directed us to an email address for customer services.The overall customer service experience, characterised by the lack of remorse and professionalism, was profoundly disappointing. I am dismayed by the indifference displayed and find this incident wholly unsatisfactory.
November 2023 by Notname NotlastName
Staff very unhelpful, sigh and huff when you ask for any help. Really disappointed as it?s not the case in any other Pull and Bear shop
August 2023 by Oisín Cinnsealach
Clothes way too boring for summer, where are all the colours, have to remove my own tags? Why don't you just employ someone?
August 2023 by Colette Roe
New self check out upstairs, very efficient, quick, easy to use and understand
August 2023 by David Hanna
Easy to shop all self service its the way to go
June 2023 by Shubham Baviskar
What a lovely place.You get all your bunch of tee and summer shorts ?Joyful after shopping here ?Absolutely sunny place
February 2023 by Chris Eglington
Brenda was a star! Resolved an issue for me that the WhatsApp team would not. This is how customer service should be. Thanks again!
January 2023 by Zen Buckets
Brenda was a star! Resolved an issue for me that the WhatsApp team would not. This is how customer service should be. Thanks again!
October 2022 by Alex ?XelX? Blub
Paid 45? for a piece that was tagged for 35?. Conversion rates are complicated.
August 2022 by YC
The Asian female staff with glasses on was not polite replying to my questions when I went to the check out, which mad me uncomfortable. Please make sure she can have more training about customer service.
June 2022 by Andrew Mardjuki
Usual p&b
June 2022 by Catherine Bartlett
Terrible shop! No space for staff to work or store stock and when you?re using one of the only 3 changing rooms male and female staff are walking in and out to get stock. Does not feel safe.
February 2022 by Richard Graham
Excellent value in the sale and helpful staff on the first floor ? However processing sales at the pay desk was slow and lacked urgency.
January 2022 by Andrew Case
Dear Manager today 15/01/22 i rang your shop for assistance in claiming a refund for a gift card i bought my Daughter for Christmas She now lives in Almere Netherlands , any way i have to say that the lady i spoke to SERIOUSLY deserves a promotion as she was EXCELLENT her whole manner was really ANYTHING i can do to help you Mr Case i will do and BLESS her she tried EVERYTHING I live in Leicester UK but if i ever come to Belfast again i would love to buy her a bottle of BUBBLY she DEFINATELY deserves it . FIVE STAR PLUS
