November 2023 by Atobatele Grace
Was there for item return.It can be easily located, with fast, friendly staff.
November 2023 by Kevin Rolston
Hours: 8?10?am, 4?6?pmI'm sorry what? Have I woken up in Spain?
October 2023 by Leanne Christie
The worst service I went twice to tomb street to be told the scanner is not working for a service that's limited to three hours per day is awful. I went back today and still not working staff are not helpful ive been trying to send the same parcel for over a week... impossible
October 2023 by Stephen Ozanne
Opening times have changed, which is a slight inconvenience. I'd much rather the postie knock harder. That way I'd not have to make the trip.
September 2023 by Hayder Ibrahim
Shocked by the abject incompetence. I waited for a delivery on Saturday, the mailman took it to the wrong address, stuffed it into some random gas meter and left without even bothering to knock or ring on whatever door to find out it was the wrong address. Rang them Sunday and found out they don't bother investigating until the employee comes back to work on Tuesday, and couldn't care less about my package. Sack the lot of these dimwitted good-for-nothings
August 2023 by Marco Lun
I had an unpleasant experience. On July 13, 23, I purchased a second-hand item on Facebook. Due to providing the seller with the wrong address, I couldn't receive the package. However, the nightmare began when the package status changed from "signed" on July 18 to "sent to Royal Mail National Return Centre." The seller and I have been trying to contact Royal Mail Customer Service, but there's no direct line to reach their staff. Despite daily calls, I still don't have any information about the package's whereabouts. Now, I want to return the package to the seller and repay the postage, but I haven't been able to convey this message to Royal Mail National Centre. The scariest part is that I'm anxious every day, but the centre hasn't provided any solutions. Staff once mentioned a 30-day notice period, but only a few days are left now, and I'm about to accept a loss of £220. I'm extremely disappointed with their customer service. I tried visiting a nearby large parcel centre, but they instructed me to contact the customer service hotline. The customer service hotline couldn't directly address our request and was rather unhelpful. I can only leave a message here, hoping that a staff member can see my case and assist me in retrieving my package.
August 2023 by Alfie Breeze
Woman on the phone kept speaking over me when I was explaining that her colleague has already processed a returns form or of what I thought it was to be unfortunately I was lied to nothing had been processed as it was weird that I didn't get a reference number too!, after me actually asking if I could get a word in and explain she then enquired to her colleagues and apologised. Unfortunately royal mail has not delivered my GUARANTEED DELIVERY service item that I paid extra for and I am guessing it has been lost. My item is worth in the region of £600. Not only is it frustrating for me to lose the money as claims will only give me a certain amount. My clientele that bought the item was promised it would be with them by the end of the week as I was told by the royal mail worker who lied. This gives my company a bad reputation. VERY unpleasant experience.
June 2023 by Jan Solciansky
Went there to grab a pacel. Bloke there knew exactly what was going on, actually knew my postcode too ????? Quick, professional, polite. LegendThank you ?
June 2023 by Oliver Ashton
Staff at the customer service point are very helpful, and often go above and beyond.
May 2023 by Jun Teng
I have ordered Special Signed Delivery a few times, but they have never called me to arrange delivery. Instead, they have asked me to collect my packages from the post office. I'm frustrated because I don't see the point of using a mailing service if I still have to go to the post office to pick up my items.
May 2023 by Xiao Han
Inconvenient and rigid work style, how could people expected to collect their parcels during their work hours!
April 2023 by PHILIP THOMPSON
Great place to collect your mail very helpful and friendly
April 2023 by Bob Segat
Christ, I miss the postman by 15 minutes. He leaves me a card without a reference number! Making it impossible to book a redelivery. Now I must go to the office to pick it up after the public holidays. Real smooth boyo, special delivery guaranteed... yeah right.
March 2023 by WOODY WOODNUT
I've been to space swam with great white shark's and have fathered 28 children.... but when u walk in and there's no cue and after ringing the bell someone comes to help in less then 10 seconds .... this is what life's all about . Can't wait till next time
March 2023 by Lord Alexander Malcolm Guy
Great fast service helpful staff couldn't complain
