October 2023 by peter dawson
Woeful. In a queue now for 30mins. Only 2 staff but a third has just arrived. Avoid at all costs.
July 2023 by Robert Miller
Very long queues.
January 2023 by TP Honey
Really big queues
December 2022 by G Max
Awful place. The only Santander branch open in Belfast (UU branch is closed temporary). Always queues 10 to 20 people long when I come here. Always loads of staff milling around but seem unable to help with walk in customers. Their response is always, 'That can be done online. ' Not all your customers are familiar with online banking or indeed have that facility. Really bad use of manpower here, and treatment of customers.
October 2022 by Andy
Not enough staff manning counter positions. Long queues as a result.
August 2022 by Michael Mcguigan
Bright airy. Helpful staff.That's about it.
May 2022 by Janet Gray
I can't speak to anyone. This bank is a shambles and I understand why there's so many people complaining about it
March 2022 by Peter Millar
I would like to commend the Santander branch in Coleraine for their service in sorting bank accounts etc after our relative's death. In particular Stephen in the Coleraine branch who on a face to face visit on Saturday March 12 could not have been more helpful or patient and went out of his way to help. Thank you.
November 2021 by Billy Henderson
Update on my previous post. Belfast Royal Avenue branch is now open to 1600 on Saturday. I had to call recently to sort a problem with my card. Expertly dealt with as quickly as possible. Great service.
July 2021 by John
Obviously one of the biggest banks in the world, unfortunately like every other bank if your a normal working citizen then your treated exactly like that, but if your well off or wealthy then your treated with respect, stood in queue waiting I was no3 in the line but a women who was no7 in the queue got called out of the queue and got seen to ASAP, it turns out the lady is a city centre business owner and knows the staff very well, very unprofessional behaviour
July 2021 by martin owens
I cannot understand why you are closed at 3pm? how is anyone to get to the bank who works 9-5 if the bank is closed so early? I tried lodging checks a few times with your machine outside and it NEVER works!
July 2021 by Kate Carr
Can honestly say anytime ive been to branch the staff were great
January 2021 by Liam Stratton
Great staff
January 2021 by Stephen McCusker
Friendly and helpful
January 2021 by Eileen Woods
The best bank
